Sales & Support Operations Manager

If you're keen to grow your career, there's no better place to nourish it than here.

We're committed to providing our people with all they need to positively thrive.

So, isn't it time you put your trust in the company that's been trusted throughout New Zealand for over 40 years?

Smarter farming for a better New ZealandAbout the Company : Ravensdown as a co-operative is all about essential farm inputs, and smart people using smart tools with the latest science in mind and our shareholders' interests at heart.We are an integral part of the food creation process.

We are the only co-operative that tests for, advises about, buys, ships, stores, spreads, measures and maps food creating nutrients and fertiliser in a truly integrated way.Using technology, science, and smart people, we work in partnership with our farmers to provide the nutrients and agronomic solutions they need, together with innovative environmental products and services.Through this, we are committed to Smarter farming for a better New Zealand.About the Role : We are seeking a dynamic and detail-oriented Sales Support & Operations Manager to lead and optimise our sales support functions.

This role is pivotal in ensuring the smooth execution of sales processes, improving operational efficiency, and enabling the sales team to focus on revenue generation.

The ideal candidate will have strong analytical skills, a process-driven mindset, and experience working with cross-functional teams.Key Responsibilities : Design, implement, and continuously improve sales processes and workflows.Monitor sales performance against targets and provide detailed reports to senior management.Manage and champion CRM (HubSpot) and HawkEye Pro systems, ensuring accurate reporting and pipeline visibility.Lead the end-to-end implementation of sales platforms, partnering with IT and Digital teams for seamless integration.Provide timely support to the Head of Sales and oversee order management, contract administration, and customer onboarding.Collaborate cross-functionally with logistics, marketing, finance, HR, IT, and customer service to align systems and processes.Analyse sales data, prepare regular reports, and deliver actionable insights to inform strategy and operational efficiency.Lead change management initiatives, supporting adoption of new systems and processes across the business.About You : Strategic thinker with a hands-on approach.Ability to manage multiple priorities in a fast-paced environment.Collaborative mindset with a focus on continuous improvement.Ideal Skills & Experience : Bachelor's degree in business administration, sales, operations, or a related field.7+ years of experience in sales operations or support, with at least 2 years in a managerial role.Proficiency in CRM platforms (HubSpot) and Excel / BI tools.Strong organisational, communication, and problem-solving skills.Experience in process improvement and exposure to project management skills.A proven collaborator with the ability to influence across all levels.Experience in process improvement and exposure to project / change management skills.In return for your skills, we offer a very competitive package that includes an array of insurances, phone, laptop, plus excellent training opportunities in a supportive cooperative environment.How to Apply : Click on the 'Apply' button to create a profile and submit your CV and cover letter.Ravensdown is committed to a drug and alcohol free workplace.

The successful applicant will be required to undergo a pre-employment drug and alcohol test.

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