Customer Transformation - Senior Analyst

Customer Transformation - Senior Analyst

At PwC, our purpose is clear : to build trust in society and solve important problems.

Join our diverse whanau of experts and be supported with coaching, flexibility, and a culture where you truly belong.

Here, you'll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

Our Customer Transformation team in Poneke / Wellington is growing, and we're on the look out for a Senior Analyst to strengthen our capability across service design, systems thinking and business analysis, supporting large-scale transformation programmes that make a real difference for customers and communities.

Apply design thinking and analytical approaches to improve services, systems, and customer outcomes, ensuring balanced delivery capacity and continued momentum across the customer transformation portfolio.

Partner with multidisciplinary teams across PwC's Customer Transformation practice to co-design solutions that deliver lasting impact.

Operate as a versatile team member, moving between engagements as needed to support delivery across multiple projects.

2–4 years' experience across service design, business analysis, or transformation, preferably within a financial services or professional services environment.

A relevant Tertiary qualification in design, psychology, or business, and a passion for understanding human behaviour and customer experience.

Strong facilitation, stakeholder engagement, and communication skills.

A collaborative, adaptable mindset, comfortable working independently or as part of a team in dynamic client environments.

Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

Reputation - PwC is known for shaping tomorrow.

Join us and you'll accelerate your career while helping clients and communities solve their most important problems.

Wellbeing - Life & income protection; Sonder / EAP / Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies).

Flexibility - Flexible working; supportive coaching culture

Time off - Purchase up to two extra weeks' annual leave; two recognition days provided each year; annual summer shutdown period

Whanau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

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If you want to learn about how you can grow and shine in your career at PwC, visit

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