Customer Transformation - Manager

Management Level

Manager

Job Description & Summary

Kia ora,

At PwC, our purpose is clear : to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people- focused skills and experience to deliver outcomes that matter.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā Kōrero mo tēnei tūranga / About the role

Join our Customer Transformation team in Pōneke / Wellington as a n experienced Manager and help clients transform the way they work and engage with their customers. You’ll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth.

• Lead client engagements to define business requirements and translate them into effective Salesforce solutions.
• Mentor and support team members, contributing to capability growth across the Customer Transformation and Salesforce practices.
• Bridge the gap between technical teams and business stakeholders, ensuring alignment across solution design, process improvement, and implementation.
• Conduct functional design workshops, map current and future-state processes.
• Apply systems thinking and customer-centered design principles to improve service experiences and operational performance.
• Collaborate with cross-functional teams — including designers, developers, and transformation leads — to deliver impactful outcomes.

Ngā pūkenga kei a koe / Skills and experience

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at

Grow here. Go further.

Nau mai ngā tono moata / We encourage early applications : This role may close before the listed date if we identify a suitable candidate.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

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