Guest Services Agent

Overview

About The RoleIf you are passionate about service and have a smile to match, we are seeking a Part-time Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork and attention to detail.

A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays.

You will need to be flexible to work all rostered days and preferably come with a minimum of 1 year of customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part time role minimum of 20 hours a week based at Sudima Christchurch Airport and the hourly rate is $25 - $26 per hour.

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service.

On a daily basis, the successful candidate will :

Responsibilities

Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.

Should have a full New Zealand Drivers license.

Able to drive hotel shuttle to escort guests.

Record all luggage stored in an orderly manner

Always keep the luggage storeroom tidy and accessible

Must be updated on the knowledge of all room categories and amenities

Ensure communication meetings are attended

Fix small maintenance issues in the rooms

Responsible for the Front Office operations and guest satisfaction of the departments

Assist with guest enquiries

Assist with valet parking and keeping a clear record of cars if required

Must be responsible and careful when parking guest vehicles

Ensure guest messages, dry cleaning are delivered in a timely manner.

Ensure signage's are clear

Guest luggage is stored in a secure area and placed in order

Assist other departments in the successful operation of the business with a key focus on : guest service, guest relations and yield management.

Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.

Regularly monitor stock of brochures and information for guests

Provide guest advice and assistance with tour bookings, restaurant, activities and directions

Qualifications / Attributes

Confident, well motivated, enthusiastic and determined

Takes pride in work and has exceptional attention to detail

Flexible and adaptable in approach

Ability to prioritise, work to deadlines and remain composed under pressure

Work to a high standard, accurate and organised

Approachable and flexible & a team player

Committed to continuing professional development

A full drivers licence

NZQF level 2 or 3 (ANZSCO Skill Level 4)

OR least one year of relevant experience may substitute for the formal qualifications listed above.

He kura te tangata - We are all valued

Benefits and About Us

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network - not just for you but in some cases your friends and family too!

Discounts at our hotels, restaurants and spas across our network

Staff, family and friends rates at our hotels

Meals on duty, staff parking and uniform provided

Excellent reward & recognition events

Service and anniversary gifts and benefits

Wellbeing programme including Health insurance discounts

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our very own online digital learning platform

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Matou

Here at Sudima Hotels, we have one passion, you!

We care, we do the right thing and we work together.

As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.

We live and breathe Manaakitanga, hospitality is at the heart of all that we do.

As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.

As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we're looking for positive people.

Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at

We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply.

We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

He manaunui ana tatou - We care

Ka mahi tahi tatou - We work together

Ka whai tatou i te tika - We do the right thing

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