Guest Service Agent

Posted Sunday 10 August 2025 at 12 : 00 pm | Expires Monday 25 August 2025 at 11 : 59 amTitle : Guest Service AgentPosition Overview : To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community.

We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketBusiness transformationOur ValuesEmpowerment : We make it happenPossibilities : We evolve and innovateCommunity : We make the connectionKey AccountabilitiesOffer a warm and friendly salutation to hotel guests as they enter and depart from the hotel.Check guests in and out efficiently and friendly, following hotel procedures.Collaborate with Housekeeping, Reservations, and Maintenance to ensure rooms are prepared for guests.Communicate guest special requests to relevant departments and follow up to ensure fulfillment.Promptly handle all guest messages and facsimiles.Report guest comments and complaints to hotel management.Accurately book, update, amend, and file reservations in a timely manner.Follow all operational policies and procedures of the hotel.Maintain a clean and safe work environment.Adhere to cashiering policies and procedures.Assist guests with luggage and needs upon arrival and departure.

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