Customer Support Officer

Overview

An exciting opportunity has become available to join Whale Watch Kaikoura as a Customer Support Officer.

This is a permanent role based at Kaikoura as a valued member of our Customer Support Services team.

The Customer Support Officer plays a critical role in the delivery of a quality customer support service.

In many cases they are the first representative of the company customers interact with, so they must endeavor to make a positive and lasting impression.

They also support a seamless processing experience for our customers and provide any technical or other support as required.

The role is based on a guaranteed minimum of 40 worked hours per week across a 5-day working week but, subject to customer demand and / or role requirements, actual worked hours could be higher.

The role also maintains versatility with training and working within other areas of the company forming part of the role.

Responsibilities

The Customer Support Officer delivers a quality customer support service and serves as the first point of contact for customers.

They support a seamless processing experience, provide technical or other required support, and contribute to a positive and lasting impression of the company.

Desirable qualifications, attributes, skills and experience

Experience working within the tourism industry.

Experience within a customer driven and focused environment.

Experience in a sales role.

Dealing with customer enquiries, answering phones and emails, making bookings, handling, processing and recording sales revenue etc.

Computer literate and experience using reservation & ticketing systems.

Tech savvy and embraces the integration of supporting technology.

Can confidently speak to and engage with large groups of people.

Excellent communication skills.

A team player with a strong work ethic.

Ability to work unsupervised, reliable and uses their initiative.

Versatile with a genuine eagerness to learn new skills.

Trustworthy with Integrity.

Cultural awareness.

Workplace first aid.

Role Requirements

Currently living in New Zealand.

You must be legally permitted to work in New Zealand.

Must be based in Kaikoura.

How to apply

This role will stay open until a suitable appointment is made.

If you think you have what it takes to fulfil this exciting role then please provide a letter and CV to Nakita Boyd by Email :

Post : PO Box 89, Kaikoura

• or Deliver to : The Whaleway Station, Whaleway Road, Kaikoura.

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