Assistant Chief Concierge

Job Description - Assistant Chief Concierge (HOT0C1ZC)

Job Number : HOT0C1ZC

Work Locations

Hilton Auckland Hotel Princes Wharf 147 Quay Street Auckland

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here : to delight our guests, Team Members, and owners alike.

The

Assistant Chief Concierge

plays a key leadership role within the Front of House team, managing the Concierge operations while providing hands-on support and coverage to the Front Desk as needed.

This hybrid position ensures seamless guest experiences from arrival to departure by delivering exceptional service, anticipating guest needs, and maintaining close collaboration between the Concierge and Front Desk teams.

What will I be doing?

Concierge Operations

Oversee all Concierge and transportation functions to ensure smooth, efficient, and guest-focused service.

Develop, communicate, and ensure adherence to all luggage handling procedures.

Supervise and guide the Concierge team, ensuring Hilton and hotel policies are consistently followed.

Coordinate and monitor timely delivery and collection of guest luggage.

Ensure proper reception and farewell of VIP guests and Hilton Honors members at both the hotel and airport.

Maintain in-depth knowledge of local attractions, events, and services to offer tailored recommendations and experiences.

Ensure all Concierge team members maintain professional grooming and presentation standards.

Identify and recommend service enhancements, cost efficiencies, and revenue opportunities.

Front Desk Support

Provide support to the Front Desk team during peak periods, large group arrivals / departures, or in the absence of key personnel.

Handle guest check-ins, check-outs, and billing in accordance with Hilton brand standards.

Assist with resolving guest concerns promptly and professionally.

Liaise with other departments to ensure smooth communication and operational efficiency.

Maintain a consistent presence in the lobby to engage with guests and support both Concierge and Front Desk functions.

Leadership & Administration

Set and monitor team goals in alignment with departmental and hotel objectives.

Ensure all reporting and service deadlines are met.

Promote a culture of teamwork, service excellence, and accountability.

Adhere to hotel safety, security, and emergency policies and procedures.

Perform other reasonable duties as assigned by management.

What are we looking for?

Secondary School education and above.

At least 3 years of experience in a supervisory level in Concierge & Front Desk operation.

Fluent in English and a second language to meet business needs.

Appreciate Hilton's culture.

Good character and ethics.

Strictly obey the relevant laws and regulations, internal policies and implementations.

Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

Have a strong sense of responsibility and learning ability.

Hotel management experience preferred but not required.

Member of the Golden Key Association preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all.

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