Sales And Administration Coordinator

Job Description – Sales and Administration Coordinator – South IslandReports to : Sales Coordinator LeadObjectiveTo conduct and execute the Devan Sales Process while providing exceptional customer support through efficient sales coordination, administration, and service.

This role is responsible for ensuring sales opportunities are maximised, customer enquiries are handled professionally, and administrative processes are completed accurately and on time.

The Sales and Administration Coordinator also acts as a key contact for customers, supporting Territory Managers by reinforcing sales messages and building strong customer relationships.Key ResponsibilitiesSales and Customer ServiceMaximise all sales opportunities where possible, ensuring every interaction adds value to the customer relationship.Receive inbound calls, direct them appropriately, and manage walk-in customers, ensuring health and safety requirements are followed at all times.Greet and manage site visitors, including maintaining the visitor register and providing professional first impressions.Manage the sales inbox, ensuring all orders and enquiries are actioned promptly and accurately.Process general phone, email, and website orders, following the Devan Sales Process and seeking opportunities to upsell or cross-sell products.Dispatch brochures, catalogues, and pricing information as requested via website or direct customer contact.Complete and distribute web enquiries to relevant staff, ensuring accurate and timely follow-up.Act as a key contact for customers who place regular orders, building and maintaining solid relationships while backing up the messaging of Devan Territory Managers.Attend trade shows and customer events when required, representing Devan professionally and promoting the company's products and services.Customer Relationship ManagementLiaise between customers and Devan Territory Managers to reinforce sales messages and ensure consistency of communication.Collect information for warranty claims, ensuring claims are documented accurately and handled in line with company policies.Manage customer complaints promptly and professionally, escalating as required to ensure issues are resolved fairly and efficiently while protecting Devan's reputation.AdministrationScan and file delivery dockets, work orders, warranty registrations, commissioning sheets, and other documentation in a timely manner.Assist the South Island Manager of all matters regarding HR and H&S i.e payroll, inductions, certifications, incidentsAssist coordination of and booking of trucks and company vehicles for repairs and servicingProcessing site expenses and credit card receipts.Preparing and printing dispatch documentationInventory, stock and consumables management including cycle counting and stock count adjustments.Managing inventory levels in SAPPurchasing of required components / products from our suppliersInwards goods management and receipting in goodsSite to site transfers including container management and receiptingSkills and AttributesStrong interpersonal and communication skills, with the ability to build rapport and foster trust with customers and colleagues.Excellent organisational skills and attention to detail, ensuring accuracy in order processing and administration.Proactive, solution-focused approach with the ability to handle customer issues confidently and professionally.Ability to work both independently and collaboratively within a fast-paced team environment.Positive, resilient attitude, with a willingness to support both customers and colleagues.

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