Retail Store Manager

Toss is 100% NZ Owned company in the Quick-Service Restaurant (QSR) category with a mission to build a healthier and more sustainable fast-food system.

We are looking for a customer service superstar and commercially savvy Store Manager that oversees the day to day Operation of our busy store in Auckland city.Key tasks and Responsibilities

Operational Management

Oversee daily operations to ensure everything runs efficiently and to the highest standard.

Maintain an exceptional customer experience at all times.

Staff Management

Recruit, train, lead, and motivate a passionate team.

Create and manage rosters to balance wage costs with operational needs.

Foster a positive, supportive workplace culture that encourages teamwork and mutual respect.

Financial Control

Manage budgets, implement wage control, and monitor key financial metrics.

Maintain profitability through careful cost management and stock control.

Food Control & Compliance

Ensure compliance with food safety regulations and manage the Food Control Plan.

Maintain high standards of food quality, hygiene, and presentation.

Ordering & Inventory

Manage stock levels, place orders, and minimise wastage.

Marketing and promotion

Organise food and beverage events, promotions and advertising.

Customer Service

Resolve customer queries or complaints professionally and promptly.

Uphold our reputation as a welcoming, helpful, and customer-focused business by delivering exceptional service

Requirements

Preferred 1 to 2 years of experience in the hospitality industry.

The ideal candidate should hold a qualification at New Zealand Qualifications Framework (NZQF) Level 6 or above, or an equivalent overseas qualification.

Must be able to work a variety shift including weekends and public holidays if required.

Proven ability to manage budgets, wage control, rostering and ordering processes.

Knowledge of health, safety, and food control regulations.

Personal requirements

Retail Store manager needs to be :

good at managing and leading people

good at customer service

good at communicating

able to work well under pressure

friendly, patient and helpful

motivated and organised

Position

This is a full-time permanent position requiring

• hours per week.

The ideal candidate should also be available to work additional hours when needed.

Pay rate

$30 to $33 per hour, depending on experience.

Job Location