Toss is 100% NZ Owned company in the Quick-Service Restaurant (QSR) category with a mission to build a healthier and more sustainable fast-food system.
We are looking for a customer service superstar and commercially savvy Store Manager that oversees the day to day Operation of our busy store in Auckland city.
Key tasks and Responsibilities
Operational Management
- Oversee daily operations to ensure everything runs efficiently and to the highest standard.
- Maintain an exceptional customer experience at all times.
Staff Management
Recruit, train, lead, and motivate a passionate team.Create and manage rosters to balance wage costs with operational needs.Foster a positive, supportive workplace culture that encourages teamwork and mutual respect.Financial Control
Manage budgets, implement wage control, and monitor key financial metrics.Maintain profitability through careful cost management and stock control.Food Control & Compliance
Ensure compliance with food safety regulations and manage the Food Control Plan.Maintain high standards of food quality, hygiene, and presentation.Ordering & Inventory
Manage stock levels, place orders, and minimise wastage.Marketing and promotion
Organise food and beverage events, promotions and advertising.Customer Service
Resolve customer queries or complaints professionally and promptly.Uphold our reputation as a welcoming, helpful, and customer-focused business by delivering exceptional serviceRequirements
Preferred 1 to 2 years of experience in the hospitality industry.The ideal candidate should hold a qualification at New Zealand Qualifications Framework (NZQF) Level 6 or above, or an equivalent overseas qualification.Must be able to work a variety shift including weekends and public holidays if required.Proven ability to manage budgets, wage control, rostering and ordering processes.Knowledge of health, safety, and food control regulations.Personal requirements
Retail Store manager needs to be :
good at managing and leading peoplegood at customer servicegood at communicatingable to work well under pressurefriendly, patient and helpfulmotivated and organisedPosition
This is a full-time permanent position requiring 30–35 hours per week. The ideal candidate should also be available to work additional hours when needed.
Pay rate
$30 to $33 per hour, depending on experience.
Job Location
1 / 143 Wellesley Street West, Auckland, NZ, 1010
