Ms Engineer (L3) - Cyber Security

OverviewMS Engineer (L3) - Cyber Security (Fortinet Firewall Specialist) role at NTT DATA, Inc.

The incumbent is a seasoned engineering professional responsible for proactively identifying and resolving technical incidents and problems to maintain a high level of service for clients.This role requires deep Fortinet expertise, ownership of complex tickets, and mentoring for junior team members, with a focus on ensuring zero missed service level agreement (SLA) conditions and robust security infrastructure for client environments.

The position is on-site in Wellington, New Zealand, and eligible to work in New Zealand.Key ResponsibilitiesLead the deployment of new Fortinet firewall devices at client environments, ensuring configurations and installations meet client requirements.Investigate, analyze, and diagnose complex incidents during deployment and ongoing support.Perform remote software updates and firmware upgrades on Fortinet devices per vendor recommendations.Assist with migrating firewall rules, IP interfaces, and decommissioning legacy devices.Participate in post-deployment operational readiness testing and major incident reviews.Document deployment processes, handover procedures, and maintain accurate CMDB records.Support the Problem, Change, Lifecycle, and Release Management processes related to Fortinet firewall deployments.Monitor and report on the health, capacity, and alarms of deployed Fortinet firewalls, including automated alarm monitoring during business and after-hours.Respond to incident calls within agreed SLAs, including after-hours on-call roster.Process Improvement and CommunicationIdentify and recommend process improvements to enhance deployment and support efficiency.Provide clear, timely communication and reporting to clients and stakeholders during incidents and deployments.Coach and support L2 teams on advanced Fortinet troubleshooting and best practices.Knowledge and AttributesAbility to plan activities and projects well in advance while considering changing circumstances.Positive attitude and resilience under pressure.Willingness to work longer hours when necessary.Excellent active listening and communication skills.Client-focused mindset, ensuring a positive client experience throughout the engagement.Ability to work well in a team.Academic Qualifications and CertificationsBachelor's degree or equivalent in IT / Computing or demonstrated equivalent work experience.Mandatory : Fortinet certifications such as Fortinet NSE 4 or NSE 5 (or higher).

Additional certifications such as PCNSE, CCNP Security, CCIE Security, or CISSP are highly desirable.Required ExperienceExtensive hands-on experience with Fortinet firewall devices in deployment and support roles.Ability to start immediately with no additional training required on Fortinet technologies.Seasoned experience in managing complex security infrastructure within medium to large ICT organizations.Strong working knowledge of ITIL processes and experience working with vendors and third parties.Experience in incident management, escalation, and problem resolution related to firewall infrastructure.Experience supporting after-hours incident response and managing planned software / firmware deployments.Additional InformationOn-site working.Eligible to work in New Zealand.Workplace typeOn-site WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D to help organizations move confidently into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem.

Our services include consulting, data and AI, industry solutions, and the development, implementation and management of applications, infrastructure, and connectivity.

NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.Third parties fraudulently posing as NTT DATA recruiters : NTT DATA recruiters will never ask job seekers for payment or banking information during recruitment.

All email communications from a recruiter will come from an @nttdata.com address.

If you suspect fraudulent activity, please contact us.

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