Ms Engineer (L3) - Cyber Security

OverviewMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe MS Engineer (L3) - Cyber Security i.e. Fortinet Firewall Specialist is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client\'s high level and low-level security architecture and provides resolution to a diverse range of complex problems.This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.In this role, you\'ll be at the helm of ensuring our clients\' infrastructures are secure, robust, and running smoothly.

Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape.

You\'ll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems.

Daily, you\'ll engage with clients, providing continuous feedback and updating them about their systems\' statuses.

Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You\'ll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.Important responsibility is to create knowledge articles for frequent tasks / issues and train junior team members in executing those tasks.

Provide inputs to automation teams to reduce manual efforts.As a seasoned professional, you\'ll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices.

You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements.

From optimizing work processes to working on disaster recovery functions, you\'ll play a key part in enhancing our service delivery.Key ResponsibilitiesLead the deployment of new Fortinet firewall devices at client environment, ensuring all configurations and installations meet client requirements.Investigate, analyze, and diagnose complex incidents during deployment and ongoing support.Perform remote software updates and firmware upgrades on Fortinet devices as per vendor recommendations.Assist with migrating firewall rules, IP interfaces, and decommissioning legacy devices.Participate in post-deployment operational readiness testing and major incident reviews.Document deployment processes, handover procedures, and maintain accurate CMDB records.Support the Problem, Change, Lifecycle, and Release Management processes related to Fortinet firewall deployments.Monitor and report on the health, capacity, and alarms of deployed Fortinet firewalls, including automated alarm monitoring during business and after-hours.Respond to incident calls within agreed SLAs, including after hours on call roster every couple of weeksProcess Improvement and CommunicationIdentify and recommend process improvements to enhance deployment and support efficiency.Provide clear, timely communication and reporting to clients and stakeholders during incidents and deployments.Coach and support L2 teams on advanced Fortinet troubleshooting and best practices.Knowledge and AttributesAbility to plan activities and projects well in advance while taking into account possible changing circumstances.Positive attitude and resilience under pressure.Ability to work hard and put in longer hours when it is necessary.Excellent active listening and communication skills.Client-focused mindset, ensuring a positive client experience throughout the engagement.Ability to work well in a teamAcademic Qualifications and CertificationsBachelor's degree or equivalent in IT / Computing or demonstrated equivalent work experience.Mandatory : Fortinet certifications such as Fortinet NSE 4 or NSE 5 (or higher).

Additional certifications such as PCNSE, CCNP Security, CCIE Security, or CISSP are highly desirable.Required experienceExtensive hands-on experience with Fortinet firewall devices in deployment and support roles.Proven ability to start immediately with no additional training required on Fortinet technologies.Seasoned experience in managing complex security infrastructure within medium to large ICT organizations.Strong working knowledge of ITIL processes and experience working with vendors and third parties.Experience in incident management, escalation, and problem resolution related to firewall infrastructure.Experience supporting after-hours incident response and managing planned software / firmware deployments.Additional InformationOn-site working.Eligible to work in New Zealand.LIAPACWorkplace typeOn-site WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.Third parties fraudulently posing as NTT DATA recruitersNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason.

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