Receptionist - Novotel Wellington

Company Description

Nestled in the heart of Wellington's CBD, Novotel Wellington offers 139 spacious guest rooms with contemporary furnishings and stunning Harbour views.

The hotel serves family-focused executives, business and leisure groups, and provides a discreet and convenient location with a contemporary boardroom.

Job Description

We're looking for a confident and customer-focused Receptionist to join our Front Office team.

As the welcoming face of the hotel, you'll ensure every guest enjoys a smooth and memorable experience from arrival through to departure.

What You'll Do

Welcome guests from around the world with warmth and professionalism

Manage check-in and check-out processes accurately and efficiently

Handle payments, guest information, and reservations with attention to detail

Respond to guest queries and requests, providing local knowledge and solutions

Promote hotel facilities and loyalty programmes to enhance guest experience and satisfaction

Work closely with Housekeeping, Food & Beverage, and Reservations to ensure smooth daily operations

Safely manage guest property and maintain correct documentation and storage procedures

Uphold brand standards, presentation, and service expectations at all times

This part-time position offers a minimum of 16 hours per week and a pay rate of $

• per hour.

Shifts are rostered across mornings, afternoons, weekends, and public holidays.

Qualifications

Previous experience in a front office, reception, or customer service role (hotel experience highly regarded)

Excellent communication and problem-solving skills

Strong attention to detail and accuracy in handling cash and guest information

Confidence using computer systems and the ability to learn new software quickly

A team player with a positive attitude and passion for hospitality

Flexibility to work a rotating 7-day roster, including mornings, afternoons, weekends and public holidays

A current New Zealand Restricted or Full Driver's licence

NZ residency or holding a permanent NZ work visa (immigration visa support or sponsorship not available)

Additional Information

Learn your Way – Access to our Accor Academy to earn while you learn

Daily staff meals are on us while you're on duty

Accor Heartist Benefits – discounted food & beverage and accommodation worldwide

Accor Parental Leave Scheme

Staff celebrations and recognition for tenure

Accor refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company and aim to attract, recruit and promote diverse talent.

Why work for Accor?

We welcome you as you are and support you to grow and learn every day, ensuring work brings purpose to your life.

Discover the life that awaits you at Accor : /

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