Radiology Scheduler / Receptionist

Overview

A great opportunity to use your customer service experience within a health provider that is passionate about looking after their patients.

Bay of Plenty

Location : Tauranga

Permanent full-time opportunity in Tauranga

Customer service experience required

Base Salary + Health Insurance + KiwiSaver + 5 weeks Annual Leave

About Bay Radiology

Bay Radiology is a busy multi-modality private practice with multiple clinics across the Bay of Plenty region, including facilities at Seventeenth Ave, Grace Hospital, Accident and Healthcare, Papamoa, Mount Maunganui and Whakatane.

We are part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.

RHCNZ is New Zealand's leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders.

Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology.

Bay Radiology's aim is to image our clients and their family in a caring professional environment and provide fast, accurate and comprehensive diagnostic information to the clinicians looking after our clients.

About the role

Our business is continuing to grow, and our services are expanding, so we have an exciting opportunity for a Radiology Receptionist / Scheduler to join our team based in Tauranga on a permanent full-time capacity.

You will become an integral part of a front-line team that provides outstanding customer service to our clients.

The role can be demanding and requires a keen eye for detail, exceptional interpersonal skills, strong commitment to quality and the ability to multi-task.

There is training but we would love you to be able to hit the ground running.

This is a full-time opportunity of five days per week with a small amount of evening and weekend work.

Responsibilities

Reception - greeting clients on their arrival and managing workflow

Managing inbound payments for all patients and ensuring accurate entry into the RIS system

Scheduling appointments for a range of complex examinations via phone

Managing telephone queries from clients and referrers

Actioning new patient referrals, entering the required information into the RIS system

Managing all referrals for the clinical team

Actioning cancellations, obtaining and documenting client feedback where able

Providing exceptional, friendly, efficient, inclusive service

Other administration tasks as required by the position

About you

Previous reception experience in the health sector preferred but not essential

A focus on delivering exceptional customer service

Ability to stay calm and professional under pressure

Excellent communication skills, both verbal and written

A warm and professional phone manner

Advanced computer skills

An awareness of the need for compassion and empathy when dealing with our clients

Understand the importance of discretion and confidentiality

The ability to relate to a wide range of medical professionals and be part of a multi-disciplinary team

A high standard of personal presentation

Benefits and culture

Supportive environment that promotes a high standard of professionalism

Competitive remuneration package and additional leave

Ongoing professional development is provided and encouraged

Wellbeing initiatives include access to EAP services, eye examinations and funded private health insurance

Regular team functions

This is an exciting opportunity to join a growing company that is passionate about looking after their patients and their team, with the added bonus of an enviable lifestyle in the beautiful Bay of Plenty.

To express your interest in this role please apply now providing your current CV and a cover letter.

Please note : applications will be considered as received, so advertising may close earlier if a suitable candidate is found.

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