Service Review Team Member

Overview

Ready for a meaningful career?

Join

HealthCare New Zealand

, our nation's largest home and community support provider.

You'll be

making a real difference

in the lives of New Zealanders by

coordinating essential support

, empowering them to

live independently

in their own homes.

Join a rewarding industry where you are contributing to enhancing the lives of others!

Role

This role provides an opportunity for you to put your excellent customer service skills to use.

As part of a wider team, you are responsible for contacting new clients and conducting an initial review over the phone.

You will also be responsible for booking in any assessments and visits required by a member of the clinical team.

This is a fast-paced administrative position involving strong elements of customer service.

This is a

Fixed Term Full Time

position - Monday to Friday 8 : 30am - 5 : 00pm until early July 2026 based in our CBD office in

Tamaki Makaurau

Benefits

Online learning platform

Company laptop provided

Discounted health insurance

Full paid training provided

Responsibilities

Exceeding customer expectations and understanding the needs of the people we support

Work closely with the clinical team to capture client needs and amend care plans as appropriate

Providing first-call resolution support for registered nurses

Accurately entering information into our CMS (we use CareCall) and other systems

Proven experience in an administration or office-based customer service role

A passion for the health sector and making a difference

Excellent attention to detail is a must, as well as strong organisational and time management skills

Resilience and ability to work well under pressure

Healthcare industry experience would be highly advantageous

Confidence in using technology / computer literacy

Exceptional communication and rapport building skills over the phone

About HealthCare NZ

HealthCare NZ is part of the New Zealand Health Group.

We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

How to apply

Please apply via our website with your CV and a cover letter.

Only applications submitted through the website will be considered.

Applicants for this position must be a NZ Resident / Citizen or have a valid NZ work permit.

Additional information

Location : Auckland CBD office, Auckland branch area

This site is powered by Snaphire ()

#J-18808-Ljbffr