Reservations Agent

At the Hermitage Hotel, Aoraki / Mount Cook, our guests stay with us because of theunique location, amazing views, excellent service, and the one-off experiences we provide. Ourteam members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

More than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers, and Stargazing tours.

As part of a team the Reservations Agents primary role is to sell and manage the hotel’s accommodation, restaurant, and activity inventory by maximizing occupancy and revenue. It is therefore vital that they provide both guests and the hotel information systems with timely and accurate data.

We are looking for an enthusiastic reservations superstar to join our Queenstown based reservations team in this diverse and exciting role.

Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time.

What you will be doing

• Focusing on the guest experience and creating great first impressions. Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner
• Offering knowledge and insight of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information
• Utilising the hotel’s reservation systems daily with a consistently high level of accuracy
• Handling sensitive information such as confidential agent rates and credit cards details with care

What you will bring to the role

The benefits

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