Reservations Manager

Coronet Peak Ski Area, Queenstown 9371, New Zealand

Job Description

Posted Tuesday, 16 September 2025 at 10 : 00 am

For those who dream bigger!

At the Hermitage, Aoraki / Mount Cook, our guests stay with us because of the unique location , amazing views, excellent service, and the one-off experiences we provide.

Ourteam members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.

Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

This is a rare opportunity to manage the Reservations department for some of New Zealand's most iconic tourism brands.

Aoraki / Mount Cook Alpine Village Limited, encompassing The Hermitage Hotel, Glacier Explorers, Big Sky Stargazing, Aoraki / Mount Cook Guided Hikes and the Mount Cook Lodge & Motels are seeking a Reservations Manager, based out of our head office in

Queenstown.

Working with an established and practiced team, we're after an experienced people leader and team player who thrives in a busy environment, has exceptional organisational skills, and is committed to providing excellent customer service.

What you will be doing :

Management and oversight of reservations / groups bookings & team

Building a culture of high-quality standards, customer service, strong relationships, and sales focus.

Working closely with all hotel departments and communicating effectively and concisely.

Managing third party sites and agents, ensuring proper implementation of reservations procedures.

Maintaining our Reservations system by updating of rates systems, validity dates, message templates, availability control.

Implementing rate strategies to achieve revenue budgets for rooms, F&B and tourism.

Undertaking recruitment, selection, and development of team members.

Identifying opportunities to improve and streamline reservations processes.

What will you bring to the role?

12 months of more supervisor / team leader / manager experience in a Hotel or Tourism Reservations.

Demonstrable experience in reservations where you maximized bookings, optimized inventory, and elevated market presence.

Your time management, mentoring and training experience, coupled with a solution focused mindset.

Your knowledge in the implementation and effective use of Hotel Reservations systems, preferably Agilysys.

Your experience of using data to improve process, revenue, bookings, and guest experiences.

The role and benefits :

The is a permanent and fulltime role working a minimum of 40 hours per week.

$68,000-$72,000 per annum, depending on experience.

Enjoy the best of both worlds.

Work for New Zealand's most iconic hotel and be based in the heart of Queenstown.

Discounts & benefits at the Hermitage and across our tourism companies including NZ Ski and Ultimate Hikes.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience.

I f you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can't live without these, working for us will not be for you.

Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

Coronet Peak Ski Area, Queenstown 9371, New Zealand

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