Real Time Operations Team Leader

Be part of Auckland's development and make a real impact on your cityWork from our modern Smales Farm location!

Develop your career with ATTe Whiwhinga mahi | The opportunityWe're looking for a Real Time Operations Team Leader to join our Real Time Operations team at ATOC.

This permanent role offers the chance to contribute to AT's strategic goals and make a meaningful difference in how Auckland moves.In this role, you'll : Be responsible for leading and motivating a team to deliver exceptional performance, ensuring operational excellence, and supporting individual development.

You'll work closely with stakeholders to meet business objectives while maintaining a positive and inclusive team culture.This is an exciting opportunity for someone who : Thrives in a fast-paced environment and enjoys problem-solving.Has strong leadership and communication skills.Is committed to continuous improvement and delivering outstanding customer outcomes.Lead and enable a high-performing team responsible for real-time monitoring and management of Auckland's transport network (all modes, assets, and facilities)Supervise, coach, and develop team members to deliver business objectives efficiently and effectivelyDrive the implementation of strategic business plans and continuous improvement initiativesFoster a positive, inclusive, and high-achieving team culture, building strong relationships with internal and external stakeholdersYou'll have the chance to make a real impact, grow your leadership capabilities, and contribute to the success of a dynamic organisation.Na tau rourou | What will you bring?

As a seasoned professional, you'll bring experience working in large-scale, performance-driven environments.

You'll also bring : A relevant tertiary qualification and / or significant experience in operations, logistics, communications, or customer service3–5 years' experience in a people leadership role within operations, logistics, or service deliveryProven ability to lead, motivate, and develop high-performing teams in a complex environmentStrong decision-making, problem-solving, and communication skills, with experience in incident management systems (CIMS) desirableHigh level of computer literacy (Microsoft Office suite) and a commitment to safety and continuous improvementProven experience in a leadership or supervisory role, ideally within transport industry.Ability to manage performance and drive accountability.Comfortable working in a fast-paced, dynamic environment.At Auckland Transport, people are at the heart of everything we do.

We're proud to foster a workplace where inclusion isn't just encouraged—it's embedded in our culture.

We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported.

Our values guide how we work and connect : Manaakitanga – we care deeply for our communities; Tiakitanga – we prioritise safety in every journey; Whanaungatanga – we build strong relationships; and Auahatanga – we strive to be better, bolder, together.We also offer : Investment in your professional development25% discount on public transport across AucklandPaid parental and partner leaveStudy assistance and wellbeing benefitsProfessional membershipsAccess to AT Connect groups like Mana ka Maori, Women@AT, and moreCome help shape the future of transport in Auckland.

Apply today with your CV and cover letter.We tiaki all those who use transport in Tamaki Makaurau.For further information, contact Steve at

• Posted : 12 Nov
• Closes : 26 Nov
• : 00Location(s) Central Auckland, North AucklandExpertise Coordinator, HR & Recruitment, Information Technology, Project Management Support, Public Transport, Quality Assurance, Roading, Service delivery, Training

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