Client Success Manager - Apac

Overview

Job Title : Client Success Manager - APAC

Location : Auckland

Reporting to : Global Head of Veezi

Employment Type : Permanent, Full-time

Vista is a world-leading company that makes software for the cinema industry.

Started in Auckland, New Zealand, almost 30 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland.

We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Mexico City, and Kuala Lumpur.

We use the latest technologies and offer a fun, agile and collaborative environment.

We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

This role is responsible for the oversight of the total client success across APAC.

Acting as the point of communication for this region, your responsibilities will involve customer-centric needs related to Support, Sales, Billing, Product Development and more.

Working closely with the Global Head and other regional leads you will establish and maintain a cohesive, consistent and responsive framework to deliver a best-in-class client experience while embracing the unique needs and values of the independent cinema community.

Responsibilities

Consistently champion the voice of Veezi clients internally and work to ensure all pertinent Vista Pillar efforts aid in that goal.

Accountable for client renewal and retention across their appointed region, driving additional revenue opportunities through upselling and cross selling what benefit the Veezi clients.

Involved in client growth across an appointed region by proactively fielding incoming inquiries and occasionally taking part in targeted outreach as deemed necessary.

Providing influence on the Client Success strategic objectives and translating those objectives into actionable goals and priorities for the necessary sub and external pillars.

Day-to-day oversight of an assigned Veezi client portfolio, acting as the point of communication for client escalated concerns or actions.

Collaborate with the Technical Support teams when necessary to ensure optimal prioritization of tasks and projects.

Work closely with the Global Head of Veezi to support new business opportunities as well as the satisfaction of existing clients.

Work closely with the Global Head of Veezi and other regional leads, to develop and establish a cohesive, consistent and responsive framework to deliver a best-in-class proactive client experience.

Help to identify and capture market and client requirements that can inform the product roadmap and drive opportunities that differentiate the service and / or experience for our clients.

Travel nationally or internationally to client sites and other offices as requested by the Global Head of Veezi.

Represent Veezi as a leader in the Film and Cinema industry through events, contribution to media channels and in all clients, prospect, and partner interactions.

Qualifications

Experience in customer success or sales roles.

Proven track record of client service, focused on delivering client satisfaction.

Demonstrated ability to drive business improvement and transformation.

Demonstrated ability to build strong client relationships.

Benefits

Outstanding flexibility to support a healthy work-life balance

Hybrid working

Medical and Life insurance

Volunteer day, enhanced paid parental leave and wellness benefits

Strong mentoring & career development focus

Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you'll love working at Vista.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion.

This commitment is reflected in all our employment policies and procedures.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group.

The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew : We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light : We communicate openly, we explain the why, and we ask when we don't understand.

We don't leave people in the dark.

Make it Happen : We make good things happen as people and as teams through our focus on delivery.

Chase Great : We challenge ourselves and each other to keep improving.

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