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Travel Support Advisor

Travel Support Advisor

Live the Dash TravelWorkFromHome, Manawatū-Whanganui, New Zealand
10 days ago
Job description

Overview

Join to apply for the Travel Support Advisor role at Live the Dash Travel .

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you’ll assist clients throughout their travel journey — from planning to post-trip follow-up — ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Responsibilities

  • Client Support : Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.
  • Booking Assistance : Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
  • Problem Solving : Handle last-minute travel changes or emergencies with professionalism and efficiency.
  • Vendor Communication : Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.
  • Documentation & Accuracy : Ensure all travel documentation, confirmations, and client details are accurate and up to date.
  • Feedback Collection : Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty.
  • Process Improvement : Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications

  • Experience in customer support, hospitality, or travel services is a plus.
  • Clear communicator with a patient and friendly demeanor.
  • Strong problem-solving skills and attention to detail.
  • Tech-savvy and comfortable using CRM and travel platforms.
  • Self-starter with excellent time management skills in a remote environment.
  • Passionate about helping others and ensuring smooth travel experiences.
  • What You’ll Get

  • 100% remote work with flexible scheduling.
  • Supportive team environment with continuous training.
  • Access to exclusive industry tools, resources, and travel discounts.
  • Opportunities for growth and skill development.
  • Seniority level

  • Entry level
  • Employment type

  • Full-time
  • Job function

  • Other
  • #J-18808-Ljbffr

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    Advisor • WorkFromHome, Manawatū-Whanganui, New Zealand

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