Manager Digital Engagement

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Lead a talented team driving digital innovation and customer-centric solutions for major New Zealand websites

Wellington-based

As the Manager Digital Engagement, you'll be at the forefront of shaping how New Zealanders interact with MBIE online, ensuring our channels are accessible, integrated, and future-focused.

To be successful in this role, you will bring a blend of leadership, digital expertise, and a genuine passion for improving customer experiences.

You'll be part of a supportive, future-focused team that values collaboration, continuous improvement, and a customer-first mindset.

The team works together to deliver integrated digital solutions, sharing knowledge and expertise to achieve MBIE's strategic priorities.

An ability to communicate complex ideas clearly are essential, as is experience working across multi-disciplinary teams to achieve shared outcomes.

You will thrive on problem-solving, using insights and evidence to shape initiatives that drive meaningful, measurable improvements for both customers and the wider organisation.

Lead Digital Engagement :

You ensure our digital channels and content are fit for purpose, helping customers understand their rights and responsibilities, and supporting them to act

Champion Customer Experience :

You deliver strategic advice and services that support MBIE's outcomes and the needs of business partners and stakeholders, while always putting the customer at the centre

Drive Innovation & Best Practice :

You provide technical and leadership expertise, grow MBIE's digital maturity, and champion data-led methods to continually enhance our digital engagement performance

Collaborate Across Teams :

You work closely with colleagues in Online Channels and the wider Ministry, contributing to strategic objectives and supporting a collaborative, high-performing team culture

At MBIE, visible leadership means modelling exemplary behaviours, engaging and motivating others, and fostering a culture of openness and innovation.

MBIE supports a range of flexible working arrangements.

Talk to us about what might work for both you and us.

Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required

You have a deep and current understanding of digital engagement channels (websites, tools, and system applications), including Government Web standards, accessibility, user experience, and plain language requirements

You bring extensive experience in leading teams within complex organisations or the public sector, championing collaboration and driving group priorities

You are skilled in building professional relationships with key internal and external partners, and have a track record of successful vendor and supplier management, including contract negotiations

You thrive in environments with ambiguity and change, demonstrating flexibility, strategic thinking, and the ability to make decisions and act without having the total picture

You are committed to continuous improvement, with a strong delivery focus, and have experience in developing high-performing teams and fostering a culture of innovation and learning

Must have the legal right to live and work in NZ

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Maia– Bold and brave

Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Applications close on Thursday, 13th November

• at 11 : 59pm.

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