Customer Experience Team Leader – Mitre 10 Mega Prestons

About

Customer Experience Team Leader – Mitre 10 MEGA Prestons

Mitre 10 continues to be proudly New Zealand owned and operated, and we're excited to announce the opening of our newest store.

As we build our team from the ground up, we're looking for a motivated and experienced Customer Experience Team Leader to help us deliver the exceptional service our customers know and love.

About the role

As the Customer Experience Team Leader, you'll lead our Customer Experience team — a combined group that includes both Checkouts and the Customer Service Desk.

Together, this team is the heart of our store and the first point of contact for all customer enquiries, whether that's answering phones, processing special orders, or providing fast, friendly service at the checkout.

You'll be responsible for :

Leading, training, and supporting your team to deliver exceptional customer experiences every time

Creating and managing effective rosters to ensure coverage across all service areas

Maintaining high service standards and a calm, professional environment — even when it's busy

Coaching and developing your team to grow their confidence, efficiency, and customer focus

This is a full-time, permanent role, working Sunday to Thursday on a roster that includes at least one evening shift finishing at 7 : 15 pm.

About you

You're a friendly, professional leader who brings out the best in others.

You'll have :

Proven team leadership experience in a customer-facing or retail environment

Strong rostering and organisational skillsA calm, solutions-focused approach under pressure

A genuine passion for customer service and team development

Excellent communication and interpersonal skills

What's in it for you

Be part of a brand-new store opening in the Mitre 10 network

A positive, supportive team culture

Full training and ongoing development

The opportunity to make your mark in one of New Zealand's most trusted retail brands

If you're ready to take the next step in your retail leadership career and lead a team dedicated to creating great customer experiences from start to finish, we'd love to hear from you.

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