Sr. Product Success Manager (for product managers who want to guide other product teams)

Sr. Product Success Manager

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Overview

This is a unique role for product managers who prefer working with customers and guiding other product teams. Product management experience is essential, and you will focus on providing expert support to customers, collaborating with cross-functional teams to help customers achieve their product goals.

Our team

Our Customer Success team is an all-remote group spread across multiple time zones, enabling us to work closely with customers when they need us.

• We serve the world’s best-known and most innovative companies, guiding them to build products their customers love.
• We are experts : our team is composed of product development experts who deliver meaningful value to customers.
• We act with urgency : we respond to customer requests quickly to maximize value for customers and ourselves.
• We exchange value : we do not have salespeople and focus on what is best for the customer.
• We collaborate : we value clear communication, effort, and teamwork, using Slack and Zoom for collaboration.
• We guide product : we bring customer requirements to the product team and help define efficient processes and systems.
• We enjoy what we do and strive to help teammates love their jobs.

Our customers

We serve the world’s most innovative companies building revolutionary experiences. They expect us to help them develop best practices for product development and to be experts across agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches.

Your experience

Requirements

You work hard and have a track record of positive impact in fast-paced, high-growth technology environments. You thrive when directly working with customers alongside a team of high achievers. You have recent experience in product management or a closely related role that involved building software. You prefer working with customers (rather than solely defining requirements and guiding development) and enjoy showcasing advanced technology to sophisticated customers. You also have :

Your work at Aha!

Responsibilities

If you want to be recognized as a product development expert, this role is for you. The Sr. Product Success Manager provides consultative support for the world’s best-known and most innovative companies. Your responsibilities will include :

Grow with us

We offer benefits you would expect and more, including profit sharing. The specific benefits listed reflect what we offer U.S.-based hires, with efforts to extend similar benefits to international teammates.

Base salary and total compensation depend on factors such as skills and experience.

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