Residential Services Officer

Discover a career with purpose at MBIE

• New Year | New Role | Start Jan 2026
• Do you crave a role where your impact is immediate and profound?
• Do you possess a passion for supporting newcomers and fostering a welcoming environment?
• Salary ranges from $55,624 - $65,829 with Kiwisaver and wellness benefits
• Permanent full-time, based at Te Āhuru Mōwai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland

Tēnei tūranga - About the Role

The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand’s international humanitarian obligations and commitments and works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand. A new team of Residential Services Officers has recently been established within the Refugee Quota Programme to provide high quality front-facing services at Te Āhuru Mōwai o Aotearoa.

You will contribute to the operations of Te Āhuru Mōwai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay. You will also act as a key point of contact for visitors and service providers requiring access to the centre.

You will participate in planning and organising the day-to-day operations at Te Āhuru Mōwai o Aotearoa, and provide quality services relating to the care, wellbeing and rights of refugees and asylum seekers. You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

The team operates on a 24 / 7 basis and the Residential Services Officers work on rostered shifts.

What we offer in return

Ngā pukenga me ngā wheako e hiahiatia ana

Skills and Experience Required

For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.

Ētahi kōrero mō MBIE - About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Māori and forotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boydat quoting ref MBIE / 18517 if you have any further questions.

Applications close on Sunday 23 November 2025 at 11.59pm.

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