Sales Support & Customer Service Coordinator

We are looking for a motivated and organised Sales Support & Customer Service Coordinator to join our team. This is a varied role that sits at the heart of our operations, supporting the sales team, processing customer orders, and ensuring a seamless experience for our clients. You will also assist with administration tasks to help the business run smoothly day-to-day.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service.

Key Responsibilities

• Be the first point of contact for showroom enquiries and visitors, providing a professional and welcoming experience.
• Act as a first point of contact for customer enquiries via phone, email, and online channels.
• Provide product and service information, including basic troubleshooting and order updates.
• Support the sales team with preparing quotes, proposals, and customer communications.
• Follow up on leads, quotes, and customer feedback as required.
• Accurately process customer orders through our systems, ensuring correct pricing, products, and delivery details.
• Manage and process online orders, including payment verification and dispatch coordination.
• Liaise with suppliers, couriers, and customers to ensure timely delivery.
• Monitor stock levels and flag low stock items to the operations team.

Administration & General Support

Skills & Experience

What We Offer

Competitive salary based on experience.

A supportive team environment with training and development opportunities.

The chance to work in a growing business with opportunities to contribute and make an impact.

Seniority level

Entry level

Employment type

Full-time

Industries

Retail

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