Senior Regulatory Applications Officer

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Company Description

Hamilton City Council is here to improve the wellbeing of Hamiltonians and become the leading community-focused council, so Hamilton's full potential can be unlocked, making it the best place to live.

This position sits within the Customer and Community Group who are responsible for providing facilities and services that help create a safe, vibrant and inclusive city.

He angituutanga : The opportunity

We are seeking a skilled and motivated Senior Regulatory Applications Officer to support the effective delivery of regulatory services.

In this role, you will assist the Team Manager in coordinating daily operations, mentoring staff, and leading onboarding.

You'll help build team capability, manage escalated issues, and step in as Acting Manager when required.

A key part of your role will be maintaining quality assurance processes, ensuring compliance with legislation, and keeping procedural documentation up to date.

You'll also contribute to strategic projects, support the implementation of legislative reforms, and drive continuous improvement initiatives.

Strong communication skills are essential, as you'll be responsible for delivering excellent customer service and managing enquiries across shared inboxes.

To succeed in this role, you'll bring experience in regulatory services or a similar environment, strong leadership and coaching skills, and a solid understanding of relevant legislation.

A detail-oriented and proactive approach, combined with a commitment to quality and service excellence, will be key to your success.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

Self-awareness that mindset is the foundation of performance and an ability to develop self and others in this regard.

Demonstrated capability in providing coaching and mentoring to others.

Team player with the ability to work effectively with others, and to provide leadership to others.

The proven ability to ensure a customer and community lens is applied to the work you do for and in the team.

Excellent communication skills.

Ability to prioritise and effectively meet deadlines.

Attention to detail and commitment to produce high quality work.

Five+ years' experience in administration.

Three+ years' experience leadership experience.

Two+ years' experience in a customer facing role.

Intermediate to advanced Microsoft 365 skills.

Experience with Hamilton City Council systems or the ability to learn new systems quickly.

Understanding of Building Act

• , Food Act
• and Sale and Supply of Alcohol Act
• and how the team workload facilitates this legislation.

Understanding of how to read building plans and supporting documentation.

You will hold or be working towards New Zealand Certificate in Building Regulatory Environment Level 4.

Additional Information

He aha te wariu o te utu kaimahi?

What's the salary?

The salary range is $78,000 - $92,000 dependent on skills and experience.

Benefits

Flexible by choice; an award-winning flexible working policy.

Opportunities for professional development.

Two Wellbeing days per year.

Free health insurance through Unimed including hospital / surgery grade cover and discounted membership rates for family members.

Free annual health checks and flu vaccination.

Ability to purchase additional annual leave.

Eye testing / glasses cost reimbursement.

Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

How to Apply

View the Position Description

Click apply

Complete your application.

Applications close on the : 30 / 10 / 2025

Note : We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi / Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email.

Short-listed candidates will be required to complete an interview process, reference checks and a criminal check.

Further background checking will be required when relevant to the role.

View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments).

If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs.

We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly.

If / where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies.

Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Legal

Industries : Government Administration

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