Product Owner - Customer Focused

Division Project Plus

Job Type Contract

Location Auckland - Central

Ref# NL

Posted 21 October

Close off 21 November

Product Owner - Contract Role - 5 months

About the Role

We're partnering with a large government organisation seeking an experienced Product Owner to shape how they manage and communicate network disruptions — from unplanned incidents and road closures to major planned events that impact travel and public movement.

This is not your typical Product Owner role.

You'll influence at a strategic level, aligning multiple teams, systems, and decision-makers to create a joined-up, customer-focused approach to how disruptions are identified, assessed, and communicated.

You'll act as the connector between operations, technology, and communications, ensuring citizens receive the right information at the right time to make informed travel choices.

What You'll Do

Shape and own the product vision for managing disruptions that impact end users.

About You

A highly experienced Product Owner or strategic delivery professional with strong stakeholder management and influencing capability.

Technically astute, with understanding of data flows, system integration, and information management.

Comfortable operating in ambiguous, cross-functional environments without a dedicated agile squad — guiding and aligning work across existing programme teams.

Able to translate complex operational processes into clear outcomes and measurable value.

Known for resilience, diplomacy, and clear strategic communication with senior leaders.

Familiar with agile concepts and practices (experience using Azure DevOps a plus).

Background in transport, infrastructure, public service, or customer experience-led delivery highly regarded.

Apply now :

This is a rare opportunity to work at the intersection of customer experience, data, and public service, helping improve how one of New Zealand's largest organisations responds to and communicates major city-wide disruptions.

You'll have visibility across multiple programmes, direct access to senior decision-makers, and the chance to deliver real impact for the public.

Or, for further information about this job, please contact : Nicky Laurenzi - Recruitment Consultant Email :

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