Customer Experience Owner (Cxo) - Credit Applications

Customer Experience Owner (CXO) - Credit Applications

If you're an experienced Application / Product Owner or Enterprise IT Manager with a passion for lending systems and data—and you're ready for a strategic role with big impact—this could be the move for you.

Location :

Auckland (Albany & Wynyard Quarter) — Hybrid

About ASB

At ASB, we help Kiwis get

"One Step Ahead"

by giving them the tools to manage their lives, families, and futures.

Our products don't just stream content—they underpin the economy and touch millions of moments that matter.

Mo te Turanga | About the role

We're hiring a

Customer Experience Owner (CXO)

in our

Lend & Protect Tribe

You'll focus on

credit-related applications

that power ASB's lending experience.

These platforms rely on robust data, reliable integrations, and secure connections across internal and external systems.

As CXO, you'll own the

staff experience

, partnering with business units, vendors, and delivery teams to ensure an

optimised, performant, safe, and secure

environment so our people can do their best work for ASB and our customers.

You'll collaborate with leaders across the bank and guide one or more

multi-disciplinary squads

(matrixed via practices) to deliver outcomes.

What a CXO does at ASB

At ASB, a CXO (similar to a Product Owner / Product Director elsewhere) is accountable for :

Strategy & Vision

: Turn customer and staff needs into a living, prioritised roadmap and clearly communicate this to stakeholders and squads.

Backlog & Delivery

: Maintain a transparent backlog, lead squads through agile ceremonies, and ensure outcomes align to Tribe goals.

Risk & Resilience

: Manage risks and remediation actions; ensure services are

highly available, resilient, secure, and fit-for-purpose

Stakeholder Leadership

: Be the go-to partner for internal customers—proactively manage demand, dependencies, and controls across Tribes and Platforms.

Financials & Vendors

: Own budgets and commercial performance for your services; manage vendor relationships and contracts.

Decision-Making

: Help squads make smart trade-offs and prioritisation decisions, grounded in data, risk, and value.

We're keen to hear from you if you have :

Background

in CXO / Product Ownership / Application Ownership or Enterprise IT Management.

Domain experience

in lending or credit systems (e.g., decisioning, origination, credit bureaus, collections, risk controls).

Technical acumen

across data and integration and how this shapes staff / customer experience.

Leadership

of multi-functional squads, with strong prioritisation, delivery, and stakeholder management skills in an agile environment.

Commercial savvy

to connect outcomes to budgets, benefits, and vendor performance.

Risk & compliance awareness

appropriate to a regulated financial services environment.

Communication

that is clear, persuasive, and outcome-focused.

Ways of working

Most of the teams you'll partner with are based in

Auckland (Albany and Wynyard Quarter)

We offer

hybrid working

for flexibility and balance.

What's in it for you

Competitive

salary + bonus

Growth & development

opportunities in a supportive, agile environment

Extra holidays

and

parental benefits

An inclusive culture where you're empowered to learn, evolve, and make decisions

Me pehea te tono | How to apply?

If this sounds like you,

click "Apply"

—we'd love to hear from you.

To serve a diverse community, we need a diverse organisation.

We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

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