Libraries & Council Services Assistant

Overview

Join the Blockhouse Bay team as a Libraries & Council Services Assistant to bring energy, creativity, and innovation to the wider Whau Local Board community.

This Fixed term 28-hour per week position including a regular weekend day, the role is based at Blockhouse Bay Library.

You will need to be flexible and available to work across the Whau Local Board libraries.

Our library whanau is focused on caring for each other, our community, and our environment.

New Lynn Library is known for promoting green literacy, collaborating with community partners, and welcoming people from all walks of life.

You will be making a difference to the diverse community of the Whau, supporting literacy and community wellbeing in the Whau.

Responsibilities

Delivering friendly, helpful service across in-person, phone, and online channels

Resolving enquiries confidently and guide customers clearly when follow-up is needed

Promoting self-service tools and support digital literacy using current tech and resources

Providing expert help with library collections, council services, and equipment

Maintaining accessible, high-quality collections and empower customers to use them independently

We are looking for someone who will muck-in to do whatever needs doing.

You will play an active role in daily operations, ensuring patrons have an all-round excellent library experience.

Your mahi will include supporting day-to-day operations and the development and delivery of programmes driven by community needs.

Every day is different which is what makes it fun!

Qualifications

We are looking for someone who can demonstrate :

Putting people first – friendly, empathetic, engaging, and a great collaborator

Embracing Te Tiriti o Waitangi – connects with our diverse community and celebrates te reo Maori

Is digitally confident – skilled in social media and using technology in creative ways

Eager to co-create and support inspiring literacy programmes that educate, engage, and entertain

Thrives in a dynamic environment – adaptable, proactive, and able to juggle multiple priorities

Brings a can-do attitude – reliable, full of ideas, and ready to make things happen

Champions sustainability – passionate about green literacy and climate action

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders.

We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion.

We are accredited by GenderTick, a signatory of the Pride Pledge.

These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tamaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our benefits.

Salary range : $65-69k

Auckland Council is an equal opportunity employer.

We serve the diverse communities of Tamaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs.

We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people.

We are committed to making our hiring process accessible to everyone.

If you require any support or adjustments at any stage of the recruitment process, please let us know.

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