Ko Awatea Customer Support - Planning, Funding & Outcomes

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

The primary purpose of the role is to undertake the operational duties of the of the Ko Awatea Centre, to enable delivery of high-quality services and a positive customer experience to internal and external customers by Ko Awatea meeting and conference faculty.

This includes the accurate management of bookings, setup of meeting rooms, concierge duties, monitoring and reporting booking attendance, providing first point of contact IT support to centre users, monitoring user behaviours and where appropriate providing corrective guidance.

The range of problems will be diverse, time pressured and require solutions customised to meet the circumstances of the client.

Therefore, opportunities will arise to provide innovative options to the client based on proven outcomes and the position encouraged to use initiative and problem-solving skills to devealop innovative approaches to issues.

About you

We're currently seeking a dedicated Customer Service Coordinator to become an integral part of our dynamic Ko Awatea Centre team located at the Ko Awatea Centre on the Middlemore Hospital site open 7.30am to 5.30pm Monday to Friday.

We're looking for someone who has outstanding customer service skills, great administrative and AV / ICT skills, and a strong commitment to teamwork to enhance our dynamic team.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now." All applications must be submitted through our online careers' portal by Sunday, 12 October.

If you have any questions about the role, please contact Matt Kelly at

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.