Customer Experience Coordinator

OverviewWe are seeking to appoint an enthusiastic and people-oriented Customer Experience Coordinator, who will be an integral part of the NARC leadership team, responsible for ensuring excellence in customer experience, driving sales, leading our service standards and motivating our dynamic CX team to achieve the best results and ensure that every visit is a memorable one.In October 2023 we opened Northcote Aquatic & Recreation Centre (NARC) on behalf of the City of Darebin.

This state of the art and fully accessible venue comprises indoor and outdoor pools, aquatic play spaces, gym and group fitness studios, allied health suites, café, reformer Pilates studio, change rooms and outdoor relaxation areas.About ClublinksAt Clublinks, we're bright, bold, nimble and we like to have fun!

Adopting company values of "Stand Out", "Be Awesome", "Speak Up" and "Get

• #it Done" we are not afraid to be different and provide innovative solutions to deliver success.

Our 900 plus team are based at our sites across VIC, NSW, QLD and WA.Northcote Aquatic and Recreation Centre (NARC) is the fifth venue managed by Clublinks in Darebin, in partnership with the City of Darebin.

Other venues currently managed in Darebin include two community Indoor Sports Stadiums - Narrandjeri Stadium and Darebin Community Sports Stadium (DCSS), along with two public golf course Bundoora Park Public Golf Course and Northcote Public Golf Course.The perksFree golf, aquatic and gym membership across our managed sites – fair use policy appliesOpportunities for development and growth within the businessGreat workplace culture, true to our valuesMore about the roleReporting to the Sales & CX Manager, you will hit the ground running to ensure excellence in customer experience at NARC, supporting sales and motivating the CX and Membership Services teams to achieve the best results.The Customer Experience Coordinator role responsibilities include : Assist in recruiting, onboarding and leading the NARC Customer Experience teamSupport Sales and assist in the venue marketing planningSupport in the development and execution of the Customer Journey with Sales and CX ManagerSupport the Sales and CX Manager in Staff Training, development and supportLead campaigns to attract and retain Health and Wellbeing members and Learn to Swim membersLead great customer experience for all members and visitorsSupport the sales staff team to achieve sales targetsKey staffing functions – such as rosters, staff meetings, communications etc.About You : Experience in leading service-related teamsExperience in supporting teams in the health, fitness, leisure or recreation industries is highly regardedA people person with exceptional interpersonal skillsAbility to work a varied roster with opens, closes and weekend workYou have a member / customer led ethos and are committed to ensuring exceptional customer serviceAbility and experience to deal with a variety of customer and community eventsExperience with Microsoft Office suite, Canva, and Perfect Gym is highly regardedAdopt an energetic and vibrant approachCurrent First Aid and CPR CertificateWorking with Children Check and National Police CheckPlease don't delay in sending your applications through as applications will be reviewed as they are received, with the role commencing as soon as possible.

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