Rep I - Customer Service

OverviewReporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism.

The role may involve communicating with English using telephone, e-mail, and computer systems.ResponsibilitiesProcess orders received via e-mail, online order entry and phone on a daily basis and provide confirmations as requestedRoute shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely deliveryCommunicate with multiple external and internal customersAdhere to all procedures, work instructions, and regulatory requirements in performing the jobCommunicate with various internal departments on a regular basis for customer-related issues, including emergency shipments, customer account status, invoices, etc.Maintain accurate information regarding shipment statusProvide customers and clients with accurate answers to service-related questions and complaints regarding shipments and services in a courteous manner and escalate issues to the appropriate person as requiredMake suggestions and recommendations to the Supervisor / Manager to continually improve customer service operationsOther tasks as assigned from time to timeEducationPost-secondary education or equivalent in a related disciplineExperienceMinimum of 2 years' experience in a warehouse customer service roleMinimum Skills, Knowledge And Ability RequirementsStrong work ethic, sense of responsibility, high level of attention to detailProactive customer focusAbility to work in a team and independently as well as with minimal supervisionAbility to multi-task in a fast-paced environmentSelf-starter, efficient, organizedCapable of consistently producing high quality work under pressure and in a timely fashionStrong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)Strong proficiency in order entry systemsExcellent problem solving abilityMandatory ability to communicate clearly in English as requiredWhat Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated CompaniesAffiliated Companies : World Courier (NZ) LimitedEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call or email

We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.Seniority level : Entry levelEmployment type : Full-timeJob function : OtherIndustries : Transportation, Logistics, Supply Chain and Storage

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