Rep I - Customer Service

Our team members are at the heart of everything we do.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

Job Details

Summary :

Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism.

The Customer Service Representative may communicate with English using telephone, e-mail, and computer systems.

Responsibilities :

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested

Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery

Communicate with multiple external and internal customers

Adhere to all procedures, work instructions, and regulatory requirements in performing the job

Communicate with various internal departments on a regular basis for customer / related issues, including emergency shipments, customer account status, invoices, etc

Maintain accurate information regarding shipment status

Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required

Makes suggestions and recommendations to the Supervisor / Manager in an effort to continually improve customer service operations

Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time

Education :

Post-secondary education or equivalent in a related discipline

Experience :

Minimum of 2 years' experience in a warehouse customer service role

Minimum Skills, Knowledge and Ability Requirements :

Strong work ethic, sense of responsibility, high level of attention to detail

Proactive customer focus

Ability to work in a team and independently as well as with minimal supervision

Ability to multi-task in a fast paced environment

Self-starter, efficient, organized

Capable of consistently producing high quality work under pressure and in a timely fashion

Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)

Strong proficiency in order entry systems

Excellent problem solving ability

Mandatory ability to communicate clearly in English as required

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies : World Courier (NZ) Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call or email

We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned

#J-18808-Ljbffr