Observability Specialist (Platform, Application Stack)

We have an exciting new Observability Specialist role, designing Application Stack monitors and alerts to keep our Cloud product stable and performant.

Working as part of a global team, you will be responsible for designing, configuring, and fine-tuning observability measures, such as tooling, monitors, and alerts, for Vista's Cloud, SaaS, and managed service clients globally.

About the role :

Design, configure, and fine-tune observability measures, such as tooling, monitors, and alerts, to improve quality of service by accelerating issue detection, response, and resolution.

Analyze incidents and related monitors and alerts to identify systemic issues and opportunities for refinement.

Propose product and platform improvements to enable faster detection and resolution of quality of service issues.

Collaborate with Product and Platform Engineering teams to prioritize and deliver improvements to Vista's observability.

Develop expertise with Vista's platform monitoring tools to assist response teams in detecting, responding to, and resolving incidents rapidly.

Assist in establishing and growing an observability center of excellence across the Platform Support team.

Lead by example and mentor / train new staff.

Read and interpret error logs.

Record support calls and incidents into Vista's issue system.

Occasionally, be available on rotation with a cell phone for urgent after-hours support.

Travel domestically or internationally as required.

About you :

Proven experience in Cloud observability / reliability engineering or support, with management experience preferred.

Expert knowledge of Cloud observability tools and technologies.

Strong critical thinking skills for fault detection, diagnostics, and root cause analysis.

Experience with Azure, SaaS, VMS, Cloud (preferred).

Certifications like Microsoft AZ900, AZ104 (preferred).

Knowledge of Vista Group software is beneficial.

Knowledge of SQL Server and networking is an advantage.

Ability to read and understand code is a plus.

Undergraduate degree in IT (preferred).

Note :

Only applicants with the right to work in New Zealand without sponsorship will be considered.

About Vista :

Vista is a leading software company in the cinema industry, based in Auckland, New Zealand, serving clients worldwide for over 25 years.

Our headquarters is in Auckland, with offices globally.

We promote a fun, collaborative, and innovative environment, continuously striving to be one of the best Kiwi tech workplaces.

Shared Standards :

Our standards guide our teamwork and reflect our core behaviors : One Crew, Shine a Light, Make it Happen, Chase Great.

We support continuous learning, knowledge sharing, and a dynamic, open culture.

Our benefits include :

Excellent work / life balance with a 4.5-day workweek

Hybrid work model (home and office in Auckland)

Medical and Life insurance

Volunteer days, parental leave, wellness benefits

Mentoring and career development

Fun team events like the Vista Innovation Cup

If you enjoy challenges and working collaboratively, Vista is the place for you.

We value diversity and are committed to equal opportunity employment regardless of gender, age, race, ethnicity, marital status, disability, sexual orientation, religious, ethical, or political beliefs.

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