Process Improvement Lead

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As a Process Improvement Lead, you will play a critical role in ensuring One NZ has Simple Waste Free Processes that are visible, accurate, and as automated as possible.

You will lead, develop, and implement efficient process management using structured frameworks, industry best practices, and advanced process tools.

You will have the unique opportunity to collaborate with a diverse array of stakeholders across One NZ, along with industry experts and thought leaders, as part of our dynamic Salesforce transformation. By driving end-to-end process improvements, you will enhance both customer and employee satisfaction, delivering streamlined internal processes that significantly reduce rework and failures.

Ko Tō Mahi – What You’ll Do

• Identification, prioritisation, implementation, and benefits realisation of improvement projects, including as a member of a squad.
• Create and continuously improve standardised process assets.
• Analyse cross functional processes, provide insights and recommendations for improvement.
• Lead and manage implementation for complex projects including :
• Project planning,
• Stakeholder workshops organisation and facilitation,
• Business Requirement’s definition,
• Cost / Benefit analysis,
• Approvals, Change & Stakeholder management
• To promote a continuous improvement culture both within One NZ through training and coaching of others.
• Be autonomous in work.

Na Tōu Rourou - What You’ll Bring

Nā Mātou Te Rourou – What You’ll Get

At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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