Housekeeping Supervisor

Company Description

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand.

Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline.

Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure.

Enjoy modern luxury with authentic and lively experiences.

Job Description

Elevate Every Detail, Inspire Every Guest

We are seeking a Full Time Housekeeping Supervisor to lead with passion, precision and Joie de vivre.

With an eye for detail, a natural elegance, and a love for elevating guest experiences, you will inspire and develop a team dedicated to delivering the very essence of Sofitel luxury.

Responsibilities

Lead with Excellence : Guide, support, and inspire a team of Ambassadors, upholding unwavering standards of cleanliness, presentation, and efficiency that embody the Sofitel spirit.

Communicate with Elegance : Conduct daily briefings, sharing guest insights, hotel movements, and inspiration that ensures your team feels engaged, informed, and motivated.

Coordinate with Precision : Oversee daily room allocations, assign tasks thoughtfully, and ensure optimal use of resources while maintaining cousu main attention to detail.

Champion Guest Experience : Inspect guestrooms and public areas daily, ensuring they radiate refinement before being released back into hotel inventory.

Collaborate Seamlessly : Liaise with Front Office and Maintenance to ensure "ready rooms" meet guest expectations with impeccable timing and care.

Enhance Team Growth : Ensure Ambassadors attend training programmes, meetings, and development opportunities to continually refine their craft.

Uphold Luxury Standards : Oversee the safe and efficient use of equipment, amenities, and cleaning materials; monitor stock levels; and manage lost property and guest laundry with discretion.

Care & Responsibility : Record and follow through on maintenance issues, safeguard both guest privacy and hotel property, and ensure policies and procedures are honoured with precision.

This role is full-time permanent, with 40 hours a week guaranteed.

Qualifications

Experience in a supervisory role within a Hotel and collaborating with business stakeholders

Have the ability to adapt to shifting priorities and align activities to meet organizational goals

Strong presentation skills and organisational skills

High degree of self-awareness with demonstrated aptitude for self-improvement

Ability to work well under pressure in a fast paced environment

Ability to work on a rotating roster including weekdays, weekends and public holidays

Previous experience in five star luxury environment preferred, but not essential

Immaculate grooming and personal presentation

You will need to hold working rights for New Zealand

Benefits

Free staff meal provided during shift

Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.

Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

Work Your Way - Flexibility to ensure a work life balance!

Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

Accor's refer-a-friend bonus

Accor's Parental Leave Scheme

Access to our Employee Assistance Program

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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