Housekeeper / Receptionist

Busy accommodation complex, located in the heart of Mt Maunganui available for holiday accommodation.

Looking for 2 experienced multitaskers to join as Housekeeper / Receptionist.

Keen eye for detail & knack for providing excellent customer service required.

This is a dual role & experience in both housekeeping & reception is essential.

Hospitality industry works 24x7 all days of the year; the work would be on a rotating roster including weekends, public holidays & school holidays as per business demands.

Reception Duties

Provide exceptional service to all guests & handle all inquiries with a friendly and professional attitude.

Manage guest bookings, check-ins, and check-outs, including finalizing accounts.

Answer & direct phone calls, distribute messages, & handle incoming and outgoing mail.

Maintain& update office systems, ensuring records&documentation are accurate & current.

Preparing banking,balancing cash&running daily, weekly & monthly reports.

Complete data entry and filing, including using software like MYOB for accounts.

Ensure the reception and office areas are clean and tidy at all times.

Housekeeping Duties

Perform all cleaning duties to the highest standard, following the daily task list and cleaning roster.

Maintain the cleanliness of guest rooms and other common areas of the property.

Immediately report any damage, lost property, or maintenance issues to reception or management.

Observe all Health and Safety processes

Ensure correct maintenance and use of equipment and appropriate application of cleaning chemicals

Assist the Head Housekeeper, Managers, or other staff members with any additional cleaning tasks as needed.

Job may include unpleasant duties like cleaning up of bodily fluids, vomit, excrement of blood and other such matters