Guest Experience Manager- Auckland Cbd

Lead With Warmth.

Create Unforgettable Guest Experiences.

Auckland CBD Full-time position RapportWhy you'll love working with usPremium environment - work at one of Auckland's most prestigious corporate sites.Grow your leadership career - access formal development pathways within Compass Group's global network.Work with a view - Enjoy what corporate hospitality has to offer on level 30 overlooking the waterfront viewHe angitutanga | The OpportunityDo you excel in providing exceptional service and thrive in a dynamic corporate environment?

We are looking for passionate and proactive individuals to join our team as a Guest Experience Manager.

This role is key in providing great quality services to meet client expectations and the management, development and training of all team members.As the Guest Experience Manager, you're always compliant in bringing Compass Group vision and values to life.Ko o kawenga | Your ResponsibilitiesLead and inspire the guest experience team, ensuring service excellence across all touchpoints.Deliver transformational customer service, creating "surprise and delight" moments for guests.Manage front desk operations, event logistics, and food & beverage presentation.Oversee training, rostering, and performance development across multiple sites.Maintain site cleanliness, safety standards, and compliance with food safety protocols.He korero mou | About YouProven experience in a similar guest-facing leadership role, ideally in a 4- or 5-star hospitality environment.Strong communication and interpersonal skills with a warm, professional presence.Intermediate proficiency in Microsoft applications and familiarity with AIMs systems.Flexible, reliable, and able to work across varied shifts including evenings and weekends.Holds or willing to obtain a General Manager's Certificate (Liquor Service) and AVSEC clearance.Nga painga | Benefits & PerksTraining & Development : Online learning, NZQA qualifications, and apprenticeships.Career Progression : Formal career paths within Compass Group.Recognition : Star Awards, Service Awards, and performance bonuses.Health & Safety : A strong focus on your wellbeing.Discounts : Health insurance, gym memberships, optometry, and more.Site Perks : Free uniforms, on-site parking, and access to premium amenities.Mo matou | About UsWe are New Zealand's leading and largest provider of food and support services across multiple industries, managed by our sub-brands Eurest, Chartwells, Restaurant Associates.We specialise in transforming ordinary acts of service into extraordinary experiential moments for our clients.

With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.

Our people are awesome, they breathe life into our brands and make great things happen!

Rapport is our newest brand to join Compass and is an award-winning specialist in providing corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are available in all major cities in the UK, Ireland, key locations in the US, Hong Kong, and now launching in New Zealand.

We want you to be a part of our journey.We are an equal opportunity employer, celebrating diversity and committed to building an inclusive environment for all employeesSuccessful candidates will be able to satisfactorily pass a police clearance.Applicants for this position should have NZ residency or a valid NZ work visa.Ready to lead with excellence?

Don't miss out on this unique opportunity - Click 'Apply' Now!

Great People, Real Opportunities.If you are ready to take on this exciting role and make a strong contribution to our team, apply online now.

Successful applicants will be notified of the next steps.

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