Receptionist

Due to ourexpanding list size, we are looking to recruit another Receptionist to join our establishedteam at Reedyford Healthcare.

We are a well-established, friendly 5 partner practice.The surgeries are within minutes of the M65 exit 13 and are therefore easilyaccessible from Lancashire and Yorkshire areas.

We have had two overall GoodCQC assessments.Main duties of the jobJob SummaryWe are looking to appoint a receptionist to join our busy GP practicewho will be the first point of contact for patients, contractors, and visitorsas well as carrying out general office management tasks.You will be responsible for the general reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently andcourteously with patient enquiries.You will receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.You will provide general assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephone.You will have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working our clinical and administration teams.This role is ideal for someone who is highly organised and an effectivecommunicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality.About usWe are a largeprogressive, forward-thinking, friendly team with high QOF achievement.

Ourlist size is around 14,300 patients, operating from impressive LIFT premises inNelson.Job responsibilitiesRECEPTIONReceiving patients, consulting with members of practice teamHanding completed repeat prescriptions to patient and checking names and address.Be able to cover all reception position as necessaryTaking messages and passing on informationProcessing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professionalInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersEnsure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.Person SpecificationQualificationsGCSEs at grade C or equivalent (or 4-9), including English and MathsTraining in administration / clerical duties at NVQ level or aboveNVQ Level 2 / 3 in Customer Services or Health Care or related disciplineGCSEs at grade C or equivalent (or 4-9), including English and MathsTraining in administration / clerical duties at NVQ level or aboveNVQ Level 2 / 3 in Customer Services or Health Care or related disciplineExperienceAwareness of Data Protection Act and need for confidentiality of InformationAttention to detail, able to work accurately, identifying errors quickly and easilyHas a planned and organised approach with an ability to prioritise their own workload to meet strict deadlinesExcellent understanding of data protection and confidentiality issuesExcellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication styleCommitted to own continuing personal development and an ability to support others to develop and progressExperience of working in a medical or primary care settingComputer literate with an ability to use the required GP clinical systemsHas a planned and organised approach with an ability to prioritise their own workload to meet strict deadlinesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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