Senior Customs Officers Grade 2 (Sco G2) - Human Source Unit (Hsu)

Mo tenei turanga mahi| About this role

Are you motivated by a challenge and a dynamic work environment?

Do you want to be at the forefront of Customs response to Transnational Serious Organised Crime (TSOC) and the growing threat they present to New Zealand's border.

Are you looking for a career beyond the ordinary?

This role is for an experienced, suitably trained and qualified Human Source Handler. If you are not already qualified, please look out for our upcoming advert for an entry level position on the team.

About this role| Mo tenei turanga mahi

Human Intelligence (HUMINT) is a vital intelligence stream that supports Government's commitment to addressing the harms caused by the importation of illicit drugs, the growing threat of TSOC, and Trusted Insiders.

As part of New Zealand Customs Service, the Human Source Unit (HSU) manages covert relationships to gather intelligence that helps us understand and target cross-border crime. People skills are essential to this work because we gather our information through the relationships we form and the trust that we build.

We're looking for an experienced informant handler who is passionate about protecting New Zealand's border by developing relationships from a range of Human Intelligence Sources to produce highly impactful intelligence. We target the people and organisations behind organised criminal activity; this role therefore requires a high level of resilience and proactivity along with a strong ability to manage relationships.

You will be required to work unpredictable hours alongside your team on occasion. This may include working long hours and weekends, both in Auckland and out of town. The role is based in Auckland.

The salary for this role is $82,894 - $106,618 plus an annual allowance of $16,286 for working flexible hours.

If you successfully pass all stages of the recruitment process for this role and are offered a position, you will be required to attend and complete a 7.5-week Customs level 1 HUMINT course that will commence in February 2026. This is a pass or fail course. Your employment will be subject to the successful completion of the 7.5-week course which is critical for you to safely deploy as a Human Source Handler. If you are unable to pass any of the key assessment modules, your employment with Customs will be terminated and you will be given four weeks' pay in lieu of notice.

About you | Ko wai koe

To be successful in this role you will need to be able to demonstrate the following :

Must have successfully completed the Customs HSU Level 1 HUMINT 7-week course, or any other relevant source handling course from another agency, plus existing source handling experience.

If a relevant course has been completed, you will still have to attend and pass the HSU Level 1 HUMINT 7.5 week course

Excellent interpersonal skills - and a proven track record in relationship building and management

Experience writing operational planning documentation - report writing

Experience working within a risk management framework

Experience delivering operational briefings

Coaching and mentoring experience

Excellent active listening skills

Experience in working with other covert teams - e.g. surveillance, inter-agency

You need to be innovation, creative, and be a problem solver. You need to be comfortable dealing with ambiguity

Have a pro-active work ethic, highly motivated to drive your own work load, and an ability to work autonomously / independently

A sound decision maker and be able to exercise good judgment under pressure

Have a high level of resilience and flexibility, be able to handle when things don't go to plan, think on your feet, and come up with a new plan under time pressure

Be able to remain calm and composed under pressure and adapt quickly and easily to change

Strong mission focus with a professional, can-do attitude and collaborative approach.

Work within a small but very connected team. Be an asset.

Experience in motivating, collaborating with, and influencing others to achieve results.

Strong communication skills, verbal and written with the ability to appeal to a wide audience.

A strong ability for self-reflection and always be open to learning new skills and developing existing skills. Have a growth mindset.

You will be comfortable engaging with a wide range, and different types of people. Building and managing positive, open relationships with people of all ages and stages of life

Requirements to apply | Nga paearu hei tono

To work for the New Zealand Customs Service in this role, you must be able to meet the following requirements :

Ability to obtain and maintain a Top Secret

• level security clearance.

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 10 years

Must have a clear Police record and be able to obtain an Organisational Security clearance.

Hold a full New Zealand drivers licence

Already having a Top Secret clearance is a benefit, but not a requirement. We'll guide you through the process.

You will also be asked to complete a medical check, drug screening and a physical fitness test

What we offer | He aha matou e tuku

Our people have opportunities to complete on-the-job training, formal courses and leadership programmes, as well as the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How to apply | Me pehea te whakauru

Please apply online. You will be asked to outline your relevant skills and experience in human intelligence or relationship management and a few competency based questions, along with why you are interested in the role. The online application process takes a bit of time and requires you to provide examples of previous work experience. We have some specific questions about that in our online process. It's best to set aside some time when you won't be interrupted.

If shortlisted, you will be asked to participate in a practical assessment and complete online psychometric testing which includes a personality and leadership growth profile that can be used to aid your career development.

If you have any queries, please contact Jasmine at

Applications close on Monday 29th September 2025 at 5pm.

New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.