Senior Customs Officers Grade 2 (Sco G2) - Human Source Unit (Hsu)

Mo tenei turanga mahi| About this role

Are you motivated by a challenge and a dynamic work environment?

Do you want to be at the forefront of Customs response to Transnational Serious Organised Crime (TSOC) and the growing threat it presents to New Zealand's border?

Are you looking for a career beyond the ordinary?

About this role | Mo tenei turanga mahi

Human Intelligence (HUMINT) is a vital intelligence stream that supports Government's commitment to addressing the harms caused by the importation of illicit drugs, revenue fraud, the growing threat of TSOC, and Trusted Insiders.

As part of New Zealand Customs Service, the Human Source Unit (HSU) manages covert relationships through a team of source handlers and support staff. Overt relationships are managed through our Field Intelligence officers.

The Senior Customs Officer Grade 2 (G2) Field and Human Source Intelligence Officer (FHSIO), is a new hybrid role for New Zealand Customs, combining the overt and covert nature of Human Intelligence collection. A seasoned Field Intelligence Officer with some source handling experience would thrive in this role.

HSU is a national team based in Auckland. You will be required to work unpredictable hours alongside your team on occasion which can include travel anywhere in New Zealand. This may include working long hours and weekends.

To apply for this role, youmusthave :

Experience in managing Covert Human Intelligence Sources

Experience operating as a Field Intelligence Officer

Demonstrated competency in operational and / or intelligence roles or related environment

Understanding of, or ability to learn, applicable legislation relevant to the operating environment

Ability to deploy nationally at short notice if required

Ability to work weekends and outside of normal business hours

Ability to obtain and maintain a Top-Secret level security

Ability to meet and maintain all physical requirements for the role

The salary for this role is $82,894 - $106,618 plus an annual allowance of $16,286 for working flexible hours.

What you'll do | He aha tau e mahi ana

The FHSIO will be responsible for intelligence collection across New Zealand. This is a role which encompasses both the whole of case management of Covert Human Intelligence Sources and building and maintaining key overt relationships within the ports, airports, maritime industry, supply chain and partner agencies.

The Human Source Unit targets people and organisations behind organised criminal activity impacting the border; this role therefore requires a high level ofinnovation, creativeness, thinking outside the square, and comfort in dealing with ambiguity. An ability to confidently and skilfully manage covert and overt relationships is required.

The FHSIO will produce high value reporting of impactful intelligence relating to the importation of illicit drugs, revenue fraud, firearms and Trusted Insiders within ports, airports and the supply chain.

The FHSIO will be responsible for growing and managing their own stable of Covert Human Intelligence Sources and having a strong focus on building and maintaining key overt relationships within the Ports, maritime industry, supply chain and partner agencies.

The role requires resilient, self-motivated, proactive individuals with a strong ability to build effective, outcome driven relationships. You will be dynamic, conscientious and adaptable.

If you successfully pass all stages of the recruitment process for this role and are offered a position, you will be required to attend and complete a 7.5-week Customs level 1 HUMINT course that will commence in February

• . This is a pass or fail course. Your employment will be subject to the successful completion of the 7.5-week course which is critical for you to safely deploy as a Field and Human Source Intelligence Officer. If you are unable to pass any of the key assessment modules, your employment with Customs will be terminated and you will be given four weeks' pay in lieu of notice.

About you | Ko wai koe

To be successful in this role you will need to be able to demonstrate the following :

Must have experience in managing Covert Human Intelligence Sources

Must have experience working as a Field Intelligence Officer

Excellent interpersonal skills - and a proven track record in building and managing effective relationships

Comfort engaging with a wide range of people and the ability to build positive, open relationships with people of all ages and stages of life

Innovative and creative mindset. Able to problem solve, and be comfortable dealing with ambiguity

A pro-active work ethic, and highly motivated to drive your own workload, and work autonomously

Sound decision making skills and the ability to exercise good judgment under pressure, with (at times) fragmented information

A high level of resilience and flexibility, including when things don't go to plan

Ability to remain calm and composed under pressure, and adapt and think quickly on your feet when necessary

Strong mission focus with a professional, can-do attitude and collaborative approach

Comfortable working within a small but very connected team. Be an asset!

Experience in motivating, collaborating with, and influencing others to achieve results

Strong communication skills, both verbal and written, with the ability to connect and engage a wide ranging audience

A strong ability to self-reflect and remain open to learning and development - maintain a growth mindset

Requirements to apply | Nga paearu hei tono

To work for the New Zealand Customs Service in this role, you must be able to meet the following requirements :

Ability to obtain and maintain a Top Secret

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 10 years

Must have a clear Police record and be able to obtain an Organisational Security clearance.

Hold a full New Zealand drivers licence

Already having a Top Secret clearance is a benefit, but not a requirement. We'll guide you through the process.

You will also be asked to complete a medical check, drug screening and a physical fitness test

What we offer | He aha matou e tuku

Our people have opportunities to complete on-the-job training, formal courses and leadership programmes, as well as the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How to apply | Me pehea te whakauru

Please apply online. You will be asked to outline your relevant skills and experience in human intelligence or relationship management and a few competency based questions, along with why you are interested in the role. The online application process takes a bit of time and requires you to provide examples of previous work experience. We have some specific questions about that in our online process. It's best to set aside some time when you won't be interrupted.

If shortlisted, you will be asked to participate in a practical assessment and complete online psychometric testing which includes a personality and leadership growth profile that can be used to aid your career development.

If you have any queries, please contact Nicky at

Applications close on Friday 28th November

New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.