Field & Human Source Intelligence Officer (SCO G2) - Human Source Unit (HSU)

Field & Human Source Intelligence Officer (SCO G2) – Human Source Unit (HSU)

Apply for the Field & Human Source Intelligence Officer (SCO G2) – Human Source Unit (HSU) at New Zealand Customs Service.

About this role

Human Intelligence (HUMINT) is a vital intelligence stream that supports the Government’s commitment to addressing the harms caused by the importation of illicit drugs, revenue fraud, the growing threat of Transnational Serious Organised Crime (TSOC), and Trusted Insiders. The Human Source Unit (HSU) manages covert relationships through a team of source handlers and support staff, while overt relationships are managed through Field Intelligence officers.

The Senior Customs Officer Grade 2 (G2) Field and Human Source Intelligence Officer (FHSIO) is a new hybrid role combining the overt and covert nature of Human Intelligence collection. A seasoned Field Intelligence Officer with some source‑handling experience would thrive in this role.

HSU is a national team based in Auckland. The role requires unpredictable hours, occasional travel anywhere in New Zealand, and may include long hours, weekends, and travel.

What you'll do

• Collect intelligence across New Zealand, including case management of covert Human Intelligence Sources and building and maintaining key overt relationships within ports, airports, maritime industry, supply chain, and partner agencies.
• Target people and organisations behind organised criminal activity impacting the border, requiring innovation, creativity, and comfort with ambiguity.
• Produce high‑value reporting on impactful intelligence related to illicit drugs, revenue fraud, firearms and Trusted Insiders within ports, airports, and the supply chain.
• Grow and manage a stable of covert Human Intelligence Sources, building strong overt relationships.

Resilience, self‑motivation, proactivity, strong interpersonal skills, and a mission focus are essential.

About you

Requirements to apply

All candidates will undergo a medical check, drug screening, and a physical fitness test. Existing Top‑Secret clearance is a benefit but not required.

What we offer

Opportunities for on‑the‑job training, formal courses, and leadership programmes. Inclusive and supportive team environment with vibrant social and cultural groups. Flexible working options. Discounted health insurance, free on‑site gyms (in some locations), three days of service holidays, and four weeks of annual leave.

How to apply

Apply online by outlining your relevant skills and experience in human intelligence or relationship management and answering competency‑based questions. If shortlisted, you will participate in a practical assessment and complete online psychometric testing. The recruitment process closes on Friday 28 November 2025 at 5 pm.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is committed to a diverse and inclusive workforce and welcomes all who meet the requirements.

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