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Client Success Manager
possibl.aiAuckland, Auckland, New Zealand14 days ago
Job descriptionDrive adoption and value realisation for squad engagements and AI implementations. Identify expansion opportunities and risks early – you're commercial, not just operational. Coordinate across technical squads, delivery managers, and client stakeholders. Delivery & Outcome Focus Translate technical progress into business value for client executives. Run client workshops, check-ins, and quarterly business reviews. Manage scope, expectations, and commercial discussions (variations, extensions, new work). Consulting Pathway Development Contribute to proposals and SOWs under mentorship. Build your AI / ML consulting capability through real client work. Progressively take on more strategic advisory responsibilities. 3-5 years in customer success, account management, or client-facing delivery roles. Genuine passion for AI and emerging tech – you read about this stuff for fun. Commercial acumen – you understand T&M, SOWs, expansion revenue, and client economics. Strong communication skills – comfortable with C-suite and technical teams alike. Self-directed and proactive – we're a small team, you'll need to figure things out. Experience in professional services, consulting, or agency environments. Exposure to technical implementations (doesn't need to be AI specifically). Understanding of AI concepts – even at a high level (LLMs, RAG, agents, etc.). Track record of growing accounts or identifying new opportunities. Hungry to learn and genuinely interested in becoming a consultant. Comfortable with ambiguity and fast-moving client environments. Can hold your own in technical conversations without being the expert. Located in NZ. Structured mentorship from experienced consultants (including founders). Hands‑on exposure to solution design, discovery, and client strategy. Clear progression into consulting roles as you demonstrate capability. AI implementations that genuinely transform how enterprises operate. Smart, driven team tackling hard problems. Clients who are investing seriously in AI change.
Possibl.ai | Auckland, NZ
Opportunity
Join NZ's leading AI services agency at an inflection point. We're scaling our Squad as a Service model and need someone who can own client relationships while learning the consulting craft. This isn't a tick-the-box CSM role – you'll be the bridge between complex AI implementations and client outcomes, with a clear pathway into consulting.
What You'll Do
- Client Ownership (4+ Strategic Accounts)
Own the relationship for 4+ enterprise clients, serving as their primary point of contact.
Ensure squad deliverables align with client business objectives, not just technical specs.
Shadow senior consultants on discovery workshops and solution design.
What You'll Need
Essential
Highly Valued
The Real Requirements
Why This Role
Work That Matters
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Manager • Auckland, Auckland, New Zealand
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