Client Success Manager

About moomoo

Moomoo is a next-generation, all-in-one digital share trading and investment platform that integrates trading, market data, social networking, and advanced AI-powered technology. It offers free online account opening and provides access to trading shares and ETFs across the AU, US, and HK markets.

Headquartered in Palo Alto, Silicon Valley, moomoo is a subsidiary of Futu Holdings Limited, a Nasdaq-listed fintech company headquartered in Hong Kong. With offices in Hong Kong, Singapore, the United States, Japan, Canada, and Australia, Moomoo and its affiliated companies serve over 27 million users across more than 200 countries and regions.

About the Role

We are seeking a dedicated and results-driven Client Success Manager to join our team in Auckland, New Zealand , as part of the moomoo ANZ Client Success division.

In this role, you will act as the primary point of contact for our clients—ensuring satisfaction, driving product adoption, and achieving upsell targets. You will develop strong client relationships, gather and relay valuable feedback, and collaborate closely with internal teams to deliver exceptional client experiences.

Key Responsibilities

Client Acquisition & Upsell

• Identify potential client acquisition opportunities and build relationships with industry partners and channels.
• Develop and implement strategies to monitor client portfolios and identify upsell opportunities.
• Achieve defined KPIs related to client growth and product adoption.

Client Relationship Management & Retention

Internal Collaboration & Process Improvement

Requirements

Your Skills & Experience