Senior Application Support Specialist - KTLO (ERP Apps Ops)

Successful candidate will work with the existing team providing support for 1FSS's AP-Direct, ePay, eSundry, Infinity Scan and AIMS, and the upcoming Vendor Invoice Management System.

Responsibilities

• Provide on-going application supports for multiple systems.
• Meet the Service Level Agreement of the application support based on system criticality.
• Conduct user requirement analysis for development / implementation of enhancements to existing systems.
• Involve in SDLC activities.
• Liaise with business users on application support and enhancements.
• Manage vendors in project implementation, application testing, application patches and upgrades
• Provide application maintenance support after office hour when required.
• Support audit when required.
• Ensure no SLA breach on system’s vulnerability assessment.
• Work on Application Ops Practice & Governance (AOPG) tasks by following SOP guidelines and sign-off templates.
• Production incident assignment to team member and report preparation.
• Production incident analysis and formulate improvement plan.

Requirements

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