Senior Application Support Specialist - Ktlo (Erp Apps Ops)

Successful candidate will work with the existing team providing support for 1FSS's AP-Direct, ePay, eSundry, Infinity Scan and AIMS, and the upcoming Vendor Invoice Management System.

Responsibilities

Provide on-going application supports for multiple systems.

Meet the Service Level Agreement of the application support based on system criticality.

Conduct user requirement analysis for development / implementation of enhancements to existing systems.

Involve in SDLC activities.

Liaise with business users on application support and enhancements.

Manage vendors in project implementation, application testing, application patches and upgrades

Provide application maintenance support after office hour when required.

Support audit when required.

Ensure no SLA breach on system's vulnerability assessment.

Work on Application Ops Practice & Governance (AOPG) tasks by following SOP guidelines and sign-off templates.

Production incident assignment to team member and report preparation.

Production incident analysis and formulate improvement plan.

Requirements

Diploma / bachelor's degree in information technology, computer science or other highly technical, scientific discipline

5 -7 yrs of Technical / Application Support experience on multi technology platforms

ITIL v3 / v4 certification and strong service-oriented experience / background preferred.

Knowledge and understanding of IT industry environment and business needs

Experience in dealing with 3rd party vendor or client for support

Candidate who has basic finance knowledge preferred

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