Service Delivery Manager

We're looking for a practical, hands-on team leader to step into a full-time management role overseeing delivery operations across the Auckland region. Whether you have people leadership experience or are ready for your first formal management position in logistics or operations, this is a chance to lead with support, structure, and growth.

ABOUT THE ROLE

As a Service Delivery Manager, you'll lead the day-to-day mail delivery operation for Auckland and our wider network of satellite sites, including Whangarei. You'll report to the Auckland Area Manager and manage a team of Team Leaders, a Service Delivery Coordinator, and Delivery Staff.

You'll split your time between the main branch and your satellite sites, making sure our service runs smoothly, efficiently, and safely, every day. This is an on-site position.

Your responsibilities will include :

• Leading daily mail sorting and delivery across multiple branches
• Coaching Team Leaders and frontline teams to meet performance targets
• Tracking KPIs like delivery accuracy and run efficiency
• Overseeing H&S compliance, vehicle checks, and site safety
• Supporting new hire onboarding, training, and certification
• Managing fleet and route optimisation (including run mapping and redesigns)
• Reviewing rosters, approving payroll inputs, and managing costs to budget

WHAT WE'RE LOOKING FOR

We're open to different backgrounds. What matters is leadership potential, strong communication, and a passion for making things work on the ground.

You'll be a great fit if you :

WHAT'S ON OFFER

ABOUT DX MAIL

DX Mail is New Zealand's only dedicated business mail specialist, delivering for Kiwi businesses for over 40 years. We're part of the Freightways Group, with a strong national presence and a proud team culture. Our people are practical, passionate, and focused on delivering great service, every day.

COME AND JOIN US!

If you're looking to step into a well-supported leadership role with real scope and variety, we'd love to hear from you.

Click Apply Now and come join us!

Applicants must have NZ citizenship, residency or a valid NZ work visa.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.