Pou Haapai Kounga (Quality Assurance Support)

Overview

At Raukura Hauora O Tainui, we provide an extensive range of primary and community health care services within our communities.

We offer services for all ages and backgrounds, delivered by qualified and experienced staff.

As a Maori health organisation, we have a strong tikanga Maori based approach to providing better health solutions for all.

Our values include doing the right thing, at the right time, every time, advocating for Maori and equity, and aroha and Manaakitanga for the people we serve.

Our Vision

Kia whai hua i te toonuitanga – To pursue the rewards of a thriving and prosperous way of life.

Our Philosophy

Mehemea karekau ana he whakakitenga, ka mate te Iwi – Where there is no vision, the people will perish.

Our Mission

To deliver kaupapa Maori health and wellbeing services to all people living in the rohe of Tainui waka.

Our Values

Pono me te Tika – Honest and true, we speak directly and operate honestly in a safe, inclusive environment, free of blame

Kia uu – We preserve and advocate for our rights, taking leadership for the wellbeing of others

Tiakitanga – We protect, take care of and serve our people

Kia Kotahi nei – We stand together as one, drawing on each other's strengths

Aroha – We treat everyone and ourselves with love, care and respect.

About the role

We are looking for 2 × Pou Haapai Kounga (Quality Assurance Support) kaimahi to work in our Quality Assurance team.

Quality Assurance is a vital part of our organisation to ensure that the quality of care is carried out through our enablement team so our frontline kaimahi can focus on what matters most : caring for our whanau!

As a Pou Haapai Kounga (Quality Assurance Support) you will assist in both Operations Support and Quality Assurance spaces with administrative tasks and physical outputs, and may also support other units or senior leadership from time to time.

This entry-level position involves process and policy checks, audits, health and safety (accident and incident management) and general auditing work.

Business-as-usual tasks include ordering and procurement, vehicle fleet management and low-level auditing.

Flexibility is essential as you may be required to travel between Taumarunui and Waikato when needed.

This is a full-time role from Monday to Friday 8 : 30 am to 5 : 00 pm.

Responsibilities include, but are not limited to :

Develop and implement an annual quality management programme in collaboration with the Operations Manager

Support business units in defining, implementing and tracking quality indicators aligned with operational needs

Oversee the implementation and maintenance of quality assurance frameworks

Identify gaps in processes and undertake effective corrective / preventive actions

Support all business units with the creation, documentation and maintenance of effective processes and procedures

Coordinate internal procedure reviews and ensure they are approved, communicated and stored appropriately

Coordinate with HR to facilitate Health & Safety and Quality Committee meetings and maintain accurate meeting records

Support new business units in developing effective and efficient foundational infrastructure, processes and procedures, including the establishment of effective quality risk metrics and documentation standards that meet quality standards and regulatory requirements

Create, update and manage procedural documentation in collaboration with relevant business unit stakeholders

Ensure all documentation is consistently maintained in Monday.com and The Policy Place (our current software)

To be considered for this role ideally you will need to have :

Tertiary qualification in Quality Management, Health Services Management, Business Administration or a related field (preferred)

Experience in healthcare or community service settings

Experience in Relationship Management, Change Management, Customer Service and Data Entry

Familiarity with systems like Monday.com and Policy Place would be an advantage

What we offer

First aid training provided

EAP services

Supportive team environment and ongoing training provided

It is mandatory for you to have the following :

Be legally entitled to work in New Zealand / Aotearoa (citizenship, work visa or NZ residency)

Preferred applicants will be required to undergo pre-employment checks

To apply

Please fill out our application form first by following this link : ?

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Press "Quick Apply" and ensure that you attach a copy of your CV and Cover Letter.

Please note : We appreciate all applications received; however, only those who meet the necessary qualifications and requirements for the position will be contacted for further consideration.

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