Network Capability & Transformation Manager

Mō Te Tukurau Aotearoa - About NZ Post

There’s a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a supply chain specialist, number-crunching data analyst, a parcel processing whizz, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us.

Our Customer Service Delivery (CSD) function is the engine room of New Zealand Post. With our customers' expectations evolving significantly through global digital and eCommerce development, we continue to experience an uptake of online shopping demand driving expected long term parcel growth. We are well into our journey, setting ourselves up for success to be the best delivery partner for New Zealand.

Kōrero mō te tūranga - About the role

Reporting to our GM Strategy & Operational Excellence, this role is designed to provide strategic direction of our network strategy. As a supply chain industry specialist, you will translate our operating strategy into a network operating model which is fit for purpose, supporting our network design effectively and efficiently.

Working alongside our customer team, you will develop and support the implementation of our network capability roadmap, and alongside your CSD peers you will lead strategic thinking and innovation framework development for network design which defines optimum target state solutions.

We also have a Network Digitisation Strategy, and this role is responsible for defining long-term vision and target state of this. You will identify and define digital capability requirements : network and item visibility, performance reporting and insights, and data driven decision making. This involves working closely with our Data & Technology team to ensure this sits in line with our target state architecture.

As required, this role will also lead specialised projects which relate to your area of expertise. This really is an opportunity to take your supply chain expertise and apply it within a large, complex and forward moving environment.

Mōu - About You

As the ideal candidate for this role, you will have a tertiary level qualification in Logistics or Supply Chain, and you will have utilised this qualification within a role comparable to this one. You will have a proven career track record within the logistics or supply chain industry and are ready to take your experience and apply it within a new environment.

Couple this with, your solid stakeholder management skills and ability to work collaboratively and effectively at all levels of an organisation. You will have demonstrated experience leading via influence and commercial acumen. You love being part of a busy and evolving organisation which is dedicated to making our network as efficient and commercially sustainable as possible. You also have the ability to operate well with ambiguity as some problems will still need defining before being solved.

Specifically, you will have experience within strategy design and advisory roles including capability design. If you've done this within a management consulting environment even better. But your experience will include advising senior leadership teams successfully.

Exposure to change management would be preferable, and a continuous Improvement qualification or experience would be advantageous.

He Aha Te Pai - What you\'ll love about us!

Benefits

We’re passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including :

• Free onsite secure parking at our Auckland sites
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested?

Come and join the whānau! Ready to be part of something bigger?

Apply today, or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Gemma Corbett via or .

Applications for this opportunity close on 16 November 2025.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and / or a drug test.

If you\'re interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won\'t consider candidates through agencies unless this has been previously approved.

There\'s something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values .

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

#J-18808-Ljbffr