Field Service Engineer

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS is recruiting a Field Service Engineer to join our team in Singapore . As a technical expert within the Service Engineering department, you will be responsible for independent management and completion of assigned projects, providing consultative support on technical issues to personnel at all levels of the organization and development as well as implementation of process improvement initiatives.

What You Will Do

• Plans optimum workload and journey times to include servicing, warranty calls, and breakdown cover. Assessing priority of customer and company requirements, altering workload as necessary.
• Perform preventive, corrective maintenance and Qualification Operation Qualification (IQOQ) as required on STERIS and related product lines.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Service customers by providing Product Maintenance Agreement (PMA), service calls, warranty calls, field upgrade programs, etc. Perform installations as required.
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.
• Actively promotes the advantages of the Company’s Service Contracts by selling contracts at every opportunity and to achieve the service sales budget set by the Company.
• Maintain a working relationship with the Service Manager to advise of activity / changes related to sales opportunities in assigned territory.
• Maintains effective relationships with the Service Manager, customers, managers, support functions, and the sales organization, ensuring customer expectations are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance.
• Maintains adequate stocks of required spares, to ensure equipment is repaired and service on the first visits and second visits are kept to a minimum.
• Provides detailed reports on condition of customers’ machines as and when required.
• Maintains and updates customer record system for own use and the benefit of the other departments.
• Identify and implement changes to processes, systems and / or procedures that improve performance and increase department efficiency.
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques when required.
• Training the new engineers, assists project engineers with pre-site installation requirements, risk assessments and ensure that subcontractor on site comply with Workplace Safety and Health (WSH) and safety standard.

The Experience, Skills and Abilities Needed

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS strives to be an Equal Opportunity Employer.

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