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Field Engineer

The Instillery GroupAuckland, Auckland, New Zealand

30+ days ago

Job description

We’re a technology company looking for a key role - the Field Engineer. We provide multi-disciplined professional and managed services across infrastructure, applications, cloud, security and modern work solutions to some of New Zealand's best companies.

The Field Engineer role is an onsite, customer service role where you get the real opportunity for purpose and fulfillment by supporting our customers. You’ll be responsible for providing them the technical support they need, when they need it and in a diligent, efficient and friendly manner.

A day in the life looks like :

Representing The Instillery with one of our key customers, providing level 2 / 3 Infrastructure support on clients site.
Resolving clients’ technical issues and enabling them in their day-to-day operations
Managing a ticket queue within specified timeframes (supporting users onsite and remotely)
Working with your broader Field Services and Customer Operations team

For you, on offer there is :

Being paid well, get your birthday off plus another wellbeing day, medical insurance, Friday drinks if you’re keen to pop into our local offices, supportive team shout outs and with a purpose for what we are doing and line of sight to how your contribution drives the company forward.

To stand out from the crowd you will :

Have 1-3 years' IT, Service Desk or Field Engineer experience

You will be a jack of all trades ready to take ownership in the job, with a proven IT support track record

Ideally have a vast tech stack including MS Stack, VMware, Hyper-V, networking, Citrix, Wintel, Exchange, SQL, SAN and Terminal Services. Mac OS and iOS experience is advantageous

Have confidence, dependability and an excellent client facing attitude

Be eligible to work in NZ currently

The Instillery is an award-winning, 100% Kiwi-owned technology company, headquartered right here in Aotearoa. We deliver top-shelf, refined technology so potent, it’s future-proofed.

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Field Engineer • Auckland, Auckland, New Zealand